Mckevin Nazaire
San Antonio
Summary
Healthcare IT Support professional with experience operating in regulated, high-volume medical environments. Skilled in structured troubleshooting, incident documentation, and cross-functional issue resolution supporting healthcare stakeholders. Strong technical foundation in Microsoft 365, Azure AD, VPN connectivity, enterprise systems navigation, and ITIL-aligned workflows. Recognized for analytical problem-solving, clear communication under pressure, and commitment to continuous technical development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Claims Processor
UnitedHealth Group
San Antonio, TX
08.2025 - Current
- Conducted thorough investigations to resolve discrepancies across multiple healthcare systems, ensuring data integrity.
- Utilized structured triage methodology to enhance case resolution efficiency for high-impact issues.
- Documented case actions and system findings to enhance data integrity and operational efficiency.
- Engaged with providers and internal teams to effectively resolve documentation and system-related issues.
- Validated benefit eligibility by interpreting diagnosis codes (ICD/CPT) in alignment with compliance regulations.
- Monitored and upheld HIPAA regulations to protect patient confidentiality during information handling.
- Maintained professionalism and composure to ensure effective patient care in high-pressure healthcare environments.
- Leveraged AI-assisted tools to enhance documentation efficiency, research accuracy, and knowledge acquisition in evolving technical environments.
Professional Development & Technical Advancement
Professional Development & Independent Projects
Fort Bragg, NC
02.2016 - 08.2025
- Completed Bachelor of Science in Cybersecurity, emphasizing Cloud Computing principles and practices.
- Completed certifications in CompTIA A+, Network+, Security+, AWS, Azure, and ITIL to demonstrate proficiency in key technology areas.
- Mastered essential concepts in Microsoft 365 administration, networking fundamentals, and cloud systems to optimize organizational technology.
- Engaged in hands-on troubleshooting labs to analyze system configurations and apply security principles effectively.
- Developed and implemented a continuous learning framework tailored to IT service management and healthcare technology domains.
Automated Logistics / Material Control Specialist
Army
Fort Bragg, NC
03.2010 - 02.2016
- Ensured accurate tracking and management of $8M+ in assets to support operational efficiency.
- Performed comprehensive system reconciliations to ensure accuracy and resolve discrepancies effectively.
- Employed GCSS-Army enterprise system to enhance reporting accuracy and resolve operational issues.
- Managed high-stakes situations requiring accurate assessments and decisive actions to maintain operational integrity.
- Conducted data analysis to predict material needs, supporting improved procurement efficiency and resource allocation.
Education
No Degree - Cyber Warrior Program
Mycomputercareer
Raleigh, NC02-2026
Bachelor of Science - Computer And Information Sciences
ECPI University
Virginia Beach, VA10-2024
Skills
- Critical thinking
- Effective communication
- Proficient in Microsoft 365 and network fundamentals
- Emotional awareness and self-regulation
- IT service management workflows
- AI-enhanced productivity
- HIPAA and PHI management
- Clinical Workflow Awareness
- Windows 10/11 Environment
- Microsoft 365 (Outlook, Teams, SharePoint)
- Azure AD / Entra ID (Account provisioning, MFA, password resets)
- VPN Troubleshooting
- DNS/DHCP Fundamentals
- Remote Support (RDP, Quick Assist)
- Printer & Browser Troubleshooting
- ITSM Workflow Documentation
- Basic PowerShell Exposure
- AWS Fundamentals (IAM, EC2, VPC Awareness)
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA IT Operations Specialist (CIOS)
- AWS Certified Cloud Practitioner (CLF-C02)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- ITIL Foundation
- Lean Six Sigma — White, Yellow & Green Belts
Timeline
Medical Claims Processor
UnitedHealth Group
08.2025 - Current
Professional Development & Technical Advancement
Professional Development & Independent Projects
02.2016 - 08.2025
Automated Logistics / Material Control Specialist
Army
03.2010 - 02.2016
No Degree - Cyber Warrior Program
Mycomputercareer
Bachelor of Science - Computer And Information Sciences
ECPI University