Rodney Coble
Kilgore,TX
Summary
Resourceful Property Field Adjuster known for high productivity and efficient task completion. Skilled in damage assessment, claims management, and policy interpretation. Excel at negotiation, communication, and customer service to resolve claims effectively and swiftly. Committed to providing accurate evaluations and ensuring client satisfaction through clear, empathetic interactions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Claims Processor
Aetna
Remote, TX
06.2024 - Current
- Interpret and process medical claims in accordance with company policies and procedures, while maintaining quality and production standards
Field Property Inspector
TN Field Services
East TX
02.2024 - Current
- Inspecting buildings and properties as a whole
- Taking photos of the property to document the condition
- Noting damage or other issues with the properties
- Writing notes about the condition
Property Field Adjuster
EA Renfroe
Kilgore, Texas
09.2021 - Current
- Investigated policyholder's claims to determine coverage and liability under the insurance policy.
- Evaluated damages to properties, including structures and personal property.
- Reported claim information accurately and completely to claims adjusters for further processing.
- Proficient in Xactimate.
- Built estimates for insurance properties.
- Proficient in claims software.
Property Adjuster
IA Davies
Coppell, TX
08.2023 - 02.2024
- End to End property claim handling in a secure room
- Make initial contacts with members to explain coverage and deductibles
- Review our Field Adjusters scope to determine coverage and handle the settlement
- Review estimates, supplements and contracts to determine the next steps in the claim process
- Work in XACT analysis to assist with adjusting the estimate if needed
- Experience with Wind, Hail and Roof Exterior leak
- Also Experienced with water claims and handling water mitigation
Auto Adjuster
E.A. Renfroe
Birmingham, AL
09.2021 - 08.2023
- The dates listed above represent two separate contracts as an Auto Adjuster
- September of 2021 to June 2023 represents time working with the initial loss reporting team
- This deployment involved gathering Facts of loss and explaining available coverage
- Collecting all available info for involved parties and arranging tow and rental if applicable
- Performed Quality first contact with parties as needed
- Update as much information as possible in the file and document actions made in the file
- Then I was moved to working in a team demand pool
- This involved completing pending activity, updating info in file as needed to confirm release of vehicle for salvage or tow
- Communicate with all parties on file to help move the claim to the furthest point
- Communicate with other teams to help move the file to the furthest point
- Comply with jurisdiction requirements according to state and follow all procedures required by the client
Operations Specialist
Truist Bank
Arlington, TX
07.2016 - 09.2021
- I started as a Customer Service Representative, and worked my way to a CSR II
- This involved provided customer service for a high inbound call volume and making outbound calls when necessary
- In my third year at the company, I obtained a role as a Operations Specialist
- This involved ordering supplies for two Call Center locations and preparing for new hires 1st day at both locations
- Contribute to team by accomplishing related results as needed
- Managed users' access to several systems
- Provide accurate and valid information by using the correct tools
- Working with Corporate Security to manage employees access to both locations
- Order and prepare equipment for employees being deployed to work remotely to remain in accordance with CDC standards and managing equipment when it is returned
Solar Technician
GEO SOLAR POWER
Pleasanton
01.2015 - 06.2016
- Write Estimates for Solar System
- Install and maintain PV systems on roof
- Review post instillation photos and documents
- Took photos of roof and review for condition of roof and best placement of panels
- Cutting and bolting structures and installing DC and AC equipment per plans and local codes
Contract Route Sales Manager
MISSION FOODS
DALLAS, TX
01.2008 - 01.2015
- Oversee a team of three sales representatives that would run a route to sell and service stores with the company product
- I managed sales targets, monitor route efficiency, train and support the team, and ensure satisfaction with our stores
- I also managed inventory and merchandising to keep track of the product that was ordered verses the product being sold
- Secured cash from the cash stops and made daily bank deposits
- Team oriented with my employees to promote a positive environment daily
Education
Education in Surgical Technology -
Skills
- XactAnalysis
- Xactimate
- Analysis
- Estimating
- Liability
- Technical and insurance claims
- Claims Investigation
- Damage Assessment
- Property Inspection
- Construction knowledge
- Policy Interpretation
- Insurance regulations
- Technical knowledge
- Estimating repairs
- Complex Mathematics
- Critical Thinking
- Policy investigations
- Active Listening
- Team Collaboration
- Claims Processing
- Decision-Making
- Coverage Assessment
- Property Damage Assessment
- Casualty and property loss
Certification
- USAA Certification
- Property and Casualty
- STATE FARM Certification
- TX
- NM
- SC
- NC
- LA
- AL
Certification
- Maturing Risk Management Certified
Timeline
Medical Claims Processor
Aetna
06.2024 - Current
Field Property Inspector
TN Field Services
02.2024 - Current
Property Adjuster
IA Davies
08.2023 - 02.2024
Property Field Adjuster
EA Renfroe
09.2021 - Current
Auto Adjuster
E.A. Renfroe
09.2021 - 08.2023
Operations Specialist
Truist Bank
07.2016 - 09.2021
Solar Technician
GEO SOLAR POWER
01.2015 - 06.2016
Contract Route Sales Manager
MISSION FOODS
01.2008 - 01.2015
Education in Surgical Technology -
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