Jonjelyn Savage
Conyers,United States
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Customer Service Support Representative
Avis Budget Group
Atlanta, GA
10.2022 - 08.2024
- Answer 100+ inbound calls per day from consumers.
- Developed and documented billing and contract maintenance procedures and routines.
- Initiate down payments and deposits for outstanding balances.
- Maintain performance goals.
- Resolve consumers' inquiries using multiple resources.
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
- Assisted customers with product returns and exchanges.
Customer Support Specialist
DELL (PerotSystems)
Round Rock, TX
07.2019 - 09.2022
- Evaluated and handled incoming claim data for efficient processing.
- Resolve inquiries by managing a high volume of incoming calls exceeding 80 per day
- Executed timely and accurate processing of more than 3,200 claims per month
- Established connections leading to repeat business
Claims Analyst
Cigna Healthcare
Bloomfield, CT
06.2010 - 05.2019
- Handled complex claims accurately to maintain client satisfaction
- Showcased in-depth expertise in healthcare policies and standards
- Implemented data-driven strategies to reduce processing times and minimize errors
Education
BA - Healthcare Administration
American InterContinental University
Medical Office Professional Diploma -
Concorde Career College
Skills
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organizational skills
- Skilled in Managing Multiple Applications
- Skilled in Accurate Alpha-Numeric Data Entry
- Excellent communication skills
Accomplishments
- Voted Best attitude at Concorde Career institute
Seasoned remote worker
- Dedicated work from home space
- Ability to manage time and tasks independently while maintaining productivity
- Previous medical, claims processing and call center experience.
References
References available upon request.
Timeline
Customer Service Support Representative
Avis Budget Group
10.2022 - 08.2024
Customer Support Specialist
DELL (PerotSystems)
07.2019 - 09.2022
Claims Analyst
Cigna Healthcare
06.2010 - 05.2019
BA - Healthcare Administration
American InterContinental University
Medical Office Professional Diploma -
Concorde Career College