Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lela McClain

821 N 21st St Van Buren,AR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Treasury Services Customer Support Representative

Prodware Solutions/EXL/Bank of New York
Remote/work From Home
01.2026 - 02.2026
  • Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
  • Trained new team members on system navigation and customer interaction protocols.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
  • Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.

Customer Service Representative

INCEED - Targa Resources/Arvest Bank
Ft Smith,AR
05.2025 - 07.2025
  • Resolved customer inquiries through effective communication, enhancing customer satisfaction and loyalty.
  • Managed account updates and transactions using CRM software to ensure accuracy and efficiency.
  • Trained new staff on customer service protocols, improving team performance and service delivery.
  • Led initiatives to streamline processes, reducing response times for customer issues significantly.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Agent - Call Center

Foundever
Fort Smith, AR, US
09.2023 - 02.2025
  • Customer service agent for one of the largest banking providers in the U S in the consumer credit card fraud dept
  • Provided empathy and understanding while being the vital first point of contact for client.
  • Through active listening, effective communication while also utilizing questioning and deductive reasoning to better assist client and offer guidance
  • Ability to navigate multiple systems
  • Work efficiently in a fast paced environment while maintaining the willingness to learn

Resale Store Co-owner/Entrepreneur

Airedale Resale-Alma
Alma, AR
04.2015 - 06.2021
  • Inventory management-Sourced, procured and managed inventory, ensuring a diverse and appealing selection of high quality, gently used items
  • Merchandising -Developed and executed effective merchandising strategies to maximize visual appeal, optimize product placement and drive sales
  • Customer service- Provided exceptional customer service while providing a positive and welcoming shopping experience
  • Financial Management- Managed all financial aspects of the business, including budgeting, pricing, inventory control to ensure operational efficiency

Education

Some college - Business, computer info sys

Westark Community college, now UAFS
Fort Smith, AR
01-1994

Skills

  • Active listening
  • Effective verbal and written communication skills
  • Ability to solve complex situations using questioning and deductive reasoning skills
  • Ability to work in fast paced environment effectively
  • Willingness to learn and develop skills to improve my work performance

Timeline

Treasury Services Customer Support Representative

Prodware Solutions/EXL/Bank of New York
01.2026 - 02.2026

Customer Service Representative

INCEED - Targa Resources/Arvest Bank
05.2025 - 07.2025

Customer Service Agent - Call Center

Foundever
09.2023 - 02.2025

Resale Store Co-owner/Entrepreneur

Airedale Resale-Alma
04.2015 - 06.2021

Some college - Business, computer info sys

Westark Community college, now UAFS

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Lela McClain