Jonkeria Kleckley-Mullins
Riviera Beach,FL
Summary
Hi my name is Jonkeria kleckley-mullins , I'm twenty-four years of age with great experience in customer service and security. I feel with all the experience and knowledge I've gained over the years while working in both areas that I will be fit for any customer service or security job. I bring forth professionalism , great attitude and respect. I feel I am professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Cambridge Sercurity Services
10.2024 - 04.2025
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Security Supervisor
Allied Universal Security Services
03.2022 - 03.2024
- Working for allied universal as a security officer my job required me to;
- Conduct regular patrols of facility to detect and deter security threats.
- Record incident reports with detailed accounts of occurrences.
- Monitor alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitor alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Customer Service Cashier
Dunkin Dounts
07.2021 - 12.2023
- The start of being a great customer service rep you have to learn how to maintain a clean and organized workspace, promoting a welcoming environment for customers.
- Being a customer service rep in a fast pace franchise taught me how to conduct myself. I Learned a lot on being a customer service cashier such as how to ;
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Process customer orders and accurately handle payment transactions.
- Count money in drawers at beginning and end of each shift.
- Answer product questions using knowledge of sales and store promotions.
- Assist in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Family Dollar
01.2018 - 09.2020
- While working for family dollar my job consisted of me, keeping a clean and neat entrance, also making sure I greeted my customers with the upmost respect and letting them know I was there to help with any product they may not be able to find or decide on buying. In conclusion of me working for family dollars I learned how to;
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
The Sheperd School
Pahokee, FL05-2018
Skills
- Report writing
- Incident reporting
- Property patrol
- Maintaining order
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Paperwork processing
- Appointment scheduling
- Order processing
- Data collection
- Live chat support
- Dispute resolution
Certification
- Licensed Security D Officer- expires[08/10/2026]
- CCW License -expires[03/04/2031]
Languages
English
Full Professional
Timeline
Unarmed Security Officer
Cambridge Sercurity Services
10.2024 - 04.2025
Security Supervisor
Allied Universal Security Services
03.2022 - 03.2024
Customer Service Cashier
Dunkin Dounts
07.2021 - 12.2023
Customer Service Representative
Family Dollar
01.2018 - 09.2020
High School Diploma -
The Sheperd School
Similar Profiles
RAHBER RAYYANRAHBER RAYYAN
SECURITY GUARD at NAJM BAREA SERCURITY SERVICESSECURITY GUARD at NAJM BAREA SERCURITY SERVICES
Kevin CrossKevin Cross
Security Officer at Victor SercuritySecurity Officer at Victor Sercurity
Andre' Reynolds JrAndre' Reynolds Jr
D & L Services at Sercurity Guard SOS SecurityD & L Services at Sercurity Guard SOS Security
Thalia BrownThalia Brown
Freelance Hair Stylist & Braider at Self-EmployedFreelance Hair Stylist & Braider at Self-Employed
Cora MayesCora Mayes
Front Counter at Westside CleanersFront Counter at Westside Cleaners