Jonna Duvernoy
Seattle,WA
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
25
25
years of professional experience
Work History
Hospice Volunteer
Providence Hospice Of Seattle
04.2018 - Current
- Provide respite care for family members, allowing them time for self-care and personal errands.
- Provide companionship for patients and foster meaningful connections between patients and their families through open dialogue and shared experiences.
- Maintain detailed records of volunteer hours along with accurate documentation of patient interactions according to HIPAA guidelines.
Yoga Instructor
Jonna Yoga
01.1999 - Current
- Transitioned to all online classes after the Covid-19 pandemic.
- Taught classes in yoga studios, corporate settings, hospitals and private homes.
- Opened, operated and sold a private Yoga studio in Seattle.
- Managed all operations of the studio from marketing to accounting to leadership of the teaching staff.
- Organized workshops focusing on advanced techniques and specialized topics.
- Senior teaching staff for 200 hour Yoga teacher trainings.
- Maximized revenue potential by offering private one-on-one sessions catered toward individuals seeking more personalized attention.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
Charter Reservations Manager + Charter Broker
The Catamaran Company
11.2021 - 02.2024
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Built and maintained relationships with the boat owners.
- Administrative tasks; managing inquiries, maintaining client records, processing payments.
- Managed fleet information in Sedna and calendar management.
- Customer service - pre and post booking.
Education
Bachelor of Science - Exercise And Health Science
University of Massachusetts - Boston
Boston, MASkills
- Self-motivated with excellent attention to detail, hardworking, dedicated, enjoy problem solving and skilled with time management
- Great customer service; personable, patient and a good listener
- Diplomacy: effectively and tactfully handling difficult or sensitive issues
- Appreciating Others: identifying with and caring about others
- Personal Accountability: being answerable for personal actions
- Employee Development: facilitating, supporting and contributing to professional growth of others
- Creativity and Innovation: creating new approaches, designs processes, and/or systems to achieve desired results
- Flexibility: modifying, responding and adapting to change with minimal resistance
- Understanding Others: understanding uniqueness and contributions of others
Timeline
Charter Reservations Manager + Charter Broker
The Catamaran Company
11.2021 - 02.2024
Hospice Volunteer
Providence Hospice Of Seattle
04.2018 - Current
Yoga Instructor
Jonna Yoga
01.1999 - Current
Bachelor of Science - Exercise And Health Science
University of Massachusetts - Boston
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