Jonna Haan
Modesto,CA
Summary
Driven professional with a proven track record of consistently achieving and surpassing performance goals. Committed and diligent with a relentless commitment to delivering exceptional results.
Overview
24
24
years of professional experience
Work History
Business Operations Manager
Sweet Potato Pie Company
10.2016 - Current
- Reviewed company's strategic plans and developed goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of customers.
- Oversaw booth, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Issued product recommendation to customers to enhance sales and collected payment for desired purchases.
- Delivered product to customer timely and efficiently.
Patient Account Representative
Memorial Hospital
07.2002 - 08.2013
- Executed accounts receivable follow-up procedures by initiating timely collection activities after final billing, including secondary billing, appeals, and verification of revenue, CPT, HCPCS, and ICD-9 coding.
- Ensured cash collections were maintained at optimum levels and days outstanding in receivables were minimized.
Utilization Management Specialist
Central Valley Medical Group
Modesto, CA
04.2002 - 07.2002
- Managed a high volume of incoming authorization requests from various medical providers
- Documented and supported utilization case management nurse during review process
- Obtained and reviewed all essential medical records for authorization purposes
- Ensured completion of tasks within required quick turnaround time in compliance with set time frames
- Distributed all approvals and denials back to healthcare professionals via electronic submission or fax
- Provided support to medical offices and facilities as needed, fostering strong working relationships.
Claims Processor
Allcare Ipa
Modesto, CA
10.2001 - 04.2002
- Processed a high volume of claims daily in accordance with company standards
- Ensured accurate entry and review of claims in company system
- Revised policies and procedures to comply with changing local, state, and federal laws and regulations
- Inputted data into system, verifying provider coding information and reported services
- Streamlined office processes to align with long-term goals
- Provided respectful assistance to patients, staff, and insurance company representatives
- Participated in weekly review meetings to discuss operational policy revisions and new creations
- Reviewed administrative guidelines to address questions during claims processing
- Ensured accurate billing and payment of claims
- Applied established criteria for claims processing to determine payment or denials
- Communicated extensively with patients and providers to provide support and guidance on claims process
- Stayed informed on HIPAA regulations, benefits claims processing, medical terminology, and procedures
Front Office Receptionist/Prior Authorization Specialist
Downey Park Family Practice
Modesto, CA
11.2000 - 10.2001
- Provided courteous assistance to patients, staff members, and insurance company representatives
- Streamlined office processes to align with long-term objectives
- Disseminated information to appropriate departments, individuals, and external locations
- Established a strong attendance record with emphasis on punctuality and readiness for work
- Organized patient charts and inputted data into various software systems
Education
Associate -
Modesto Junior College
Modesto, CA05.2003
Medical Office Specialist -
Andon Medical College
Modesto, CA05.2000
Skills
- Administrative Skills
- Billing procedures
- Computer Literate
- CPT/HCPCS/ICD-11 Knowledge
- Customer Service
- Data Entry
- Documentation
- Epic Proficient
- Fax
- Insurance Knowledge
- Internet Research
- Kronos
- Medical Billing
- Medical Coding
- Medical Manager
- Medical Terminology
- Meditech Proficient
- Microsoft Office Proficient
- Microsoft Outlook Proficient
- Phone System/Scheduling
- Receptionist
- Typing 55 WPM
- Vital Signs
Timeline
Business Operations Manager
Sweet Potato Pie Company
10.2016 - Current
Patient Account Representative
Memorial Hospital
07.2002 - 08.2013
Utilization Management Specialist
Central Valley Medical Group
04.2002 - 07.2002
Claims Processor
Allcare Ipa
10.2001 - 04.2002
Front Office Receptionist/Prior Authorization Specialist
Downey Park Family Practice
11.2000 - 10.2001
Associate -
Modesto Junior College
Medical Office Specialist -
Andon Medical College
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