Neiby Charlyn Garcia
Summary
Dynamic Business Operations Manager with a proven track record in streamlining processes, enhancing team collaboration, and delivering exceptional customer service. Committed to driving operational efficiency and organizational growth.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Business Operations Manager
Sikka Dental Corp.
San Jose, California
05.2019 - Current
- Conducted regular audits of operational activities to ensure accuracy.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Facilitated communication between management and staff to streamline operations.
- Led training sessions to improve employee skills and knowledge in operations.
- Analyzed performance metrics to identify areas for operational enhancement.
- Collaborated with cross-functional teams to align business goals and objectives.
- Managed daily operations to ensure smooth workflow across departments.
- Processed payments and updated accounts to reflect balance changes.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Communicated with outside offices to obtain records and transfer files.
- Applied knowledge of dental terminology and insurance processes to support office administration productivity.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using appointment Soft Dent software.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted with hospital admissions and paperwork.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Helped patients complete paperwork and explained processes and procedures.
- Present detailed treatment plans based on insurance benefits.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Sent clinical request and missing information letters to obtain incomplete information.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Investigated past due invoices to generate revenues and reduce number of unpaid and outstanding accounts.
- Mediated employee relations issues to foster a positive work environment.
- Administered performance management systems for employee evaluations and feedback.
- Ensured compliance with labor laws and company policies through regular audits.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Front Desk Receptionist
Perla Family Dental
San Jose, CA
11.2018 - 05.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes using Open Dental software.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Prepared packages for crown, dentures, bridge, etc. deliveries and coordinated timely shipments.
- Performed insurance verification, pre-certification and pre-authorization.
- Answered customer questions to maintain high satisfaction levels.
Front Desk Receptionist
Oakridge Dental
San Jose, CA
10.2016 - 05.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Entered patient data into dental records Dentrix system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Set up appointment times and handled canceled appointments.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Documented file notes clearly and concisely in Dentrix.
- Performed insurance verification, pre-certification and pre-authorization.
Education
Associate of Arts - Business Admin
De Anza College
Cupertino, CA03-2027
CA. Real Estate Salesperson Licensed - Real Estate Agent
The CE Shop
Greenwood Village, CO 8011112-2025
High School Diploma -
Apollo High School
San Jose, CA05-2018
General Courses
San Jose City College
San Jose, CA09-2017
Skills
- Team collaboration
- Customer assistance and interaction
- Administrative skills
- Leadership
- Management Skills
- Planning and Organizing
- Communication
- Problem Solving
- Creativity
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Business Operations Manager
Sikka Dental Corp.
05.2019 - Current
Front Desk Receptionist
Perla Family Dental
11.2018 - 05.2019
Front Desk Receptionist
Oakridge Dental
10.2016 - 05.2019
General Courses
San Jose City College
High School Diploma -
Apollo High School
Associate of Arts - Business Admin
De Anza College
CA. Real Estate Salesperson Licensed - Real Estate Agent
The CE Shop