JONNA LIZA CASTILLO
Durham,NC
Summary
Professional care provider prepared for this role. Experience managing patient care, administering medications, and monitoring vital signs. Strong focus on teamwork, adaptability, and achieving results. Known for empathy and problem-solving skills.
Experienced with patient care and support, utilizing clinical knowledge to provide high-quality treatment and assistance. Uses effective communication to ensure patient understanding and comfort. Strong understanding of healthcare protocols and procedures, ensuring safe and efficient care environment.
Overview
15
15
years of professional experience
Work History
Registered Nurse-Nuerology/Oncology/Palliative Care Nurse
Duke University Healthcare System
05.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
Utilization Management Nurse
Calibrated Healthcare Network
03.2023 - 05.2024
- Maintained up-to-date knowledge of payer-specific guidelines to ensure accurate authorizations for medically necessary services.
- Conducted ongoing evaluations of patients'' progress toward established goals, adjusting care plans as needed for optimal results.
- Enhanced patient care by conducting comprehensive assessments and implementing appropriate interventions.
Utilization Management Nurse
Sagility Philippines B.V. Branch Philippines
09.2021 - 05.2024
- Increased efficiency in case management documentation by maintaining organized records and utilizing electronic medical record systems.
- Enhanced patient care by conducting comprehensive assessments and implementing appropriate interventions.
- Conducted ongoing evaluations of patients'' progress toward established goals, adjusting care plans as needed for optimal results.
- Streamlined utilization review processes by collaborating with interdisciplinary teams to develop individualized care plans.
Registered Nurse, Medical-Surgical Unit
Novaliches District Hospital
04.2020 - 09.2022
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
Assistant Store Manager-Lacoste
Al Futtaim Group (Singapore)
05.2012 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Senior Retail Sales Associate
UNIQLO (Singapore) PTE LTD
04.2011 - 05.2012
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
Branch Manager-Canon
Scan & Print Graphic House, Inc
03.2010 - 04.2011
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Master of Arts - Nursing Administration
Philippine Christian University
Manila, Philippines01-2026
Bachelor of Science - Nursing
Lyceum of The Philippines University
Intramuros Manila, Philippines03-2009
Skills
- Compassionate care
- Elderly care
- Oncology nursing
- Direct patient care
- Clinical documentation
- Patient needs assessment
- Neurological monitoring
- Patient confidentiality
Timeline
Registered Nurse-Nuerology/Oncology/Palliative Care Nurse
Duke University Healthcare System
05.2024 - Current
Utilization Management Nurse
Calibrated Healthcare Network
03.2023 - 05.2024
Utilization Management Nurse
Sagility Philippines B.V. Branch Philippines
09.2021 - 05.2024
Registered Nurse, Medical-Surgical Unit
Novaliches District Hospital
04.2020 - 09.2022
Assistant Store Manager-Lacoste
Al Futtaim Group (Singapore)
05.2012 - 03.2020
Senior Retail Sales Associate
UNIQLO (Singapore) PTE LTD
04.2011 - 05.2012
Branch Manager-Canon
Scan & Print Graphic House, Inc
03.2010 - 04.2011
Master of Arts - Nursing Administration
Philippine Christian University
Bachelor of Science - Nursing
Lyceum of The Philippines University
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