Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonnatan Geraldino

Worcester,MA

Summary

"Its what you learn after you know it all that counts" - John Wooden.


I am a positive, kind and humble salesman in the constant pursuit of knowledge, health and success.


It is because of my main goal and the need of helping others that I am a good salesman. I am a great salesman's because everyone needs help.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Customer Service Specialist

Aon Hewitt
09.2015 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Sales Representative Assistant Manager

HomeSmart
07.2018 - 07.2020
  • Assisted sales team with completing customer transactions and managing issues.
  • Managed and developed sales team.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Accomplished multiple tasks within established timeframes.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Maintenance Technician

Sevenhills Foundation
07.2020 - Current
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Education

High School Diploma -

Escuela Jose M. Lazaro
Carolina, PR
07.2015

MBA - Sales And Marketing Education

Universidad Politecnica De Puerto Rico
San Juan, PR
06.2018

Skills

  • Profit Target Achievement
  • Sales Orientation
  • Brand Alignment Strategy
  • Customer Acquisition
  • Customer Needs Assessments
  • Business Development Understanding
  • Staff Training
  • Information Confidentiality
  • Safety Awareness
  • Complex Problem-Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Maintenance Technician

Sevenhills Foundation
07.2020 - Current

Sales Representative Assistant Manager

HomeSmart
07.2018 - 07.2020

Customer Service Specialist

Aon Hewitt
09.2015 - 07.2018

High School Diploma -

Escuela Jose M. Lazaro

MBA - Sales And Marketing Education

Universidad Politecnica De Puerto Rico

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Jonnatan Geraldino