Alberto Hinojosa
Charter Communications Inc
Brownsville ,TX
29
years of professional experience
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Customer Solutions Specialist/Mentor
3 Years 4 Months- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Increased client retention through personalized attention and proactive problem solving.
- Collaborated with cross-functional departments to deliver optimal solutions for customers'' needs.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Balanced multiple priorities simultaneously while managing complex customer inquiries.
- Trained customers on product usage for increased brand loyalty.
- Guided mentees through personal and professional development, fostering growth and confidence.
- Developed tailored learning plans to address individual strengths and areas for improvement.
- Implemented best practices in mentorship strategies, improving engagement and retention rates within programs.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing se
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Monitored performance metrics, identifying areas for improvement in both individual and team performance levels.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Encouraged mentees to set challenging, yet achievable goals, guiding them through process of realizing their potential.
- Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
Inside Sales Account Manager
18 Years 7 Months- Consistently achieved top ranking in revenue and profit growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
Sales Representative
2 Years 2 Months- Achieved monthly sales goals by promoting product benefits and enrolling new customers
- Expanded customer base and boosted profit within product line.
- Served customers with knowledgeable, friendly support at every stage of sales and purchasing.
- Built relationships with customers to promote long term business growth.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Cold-called leads and closed large number of new sales over several months.
Purchasing Supervisor
4 Years 9 Months- Sourced vendors, built relationships and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Education
Certified Public Accountant
Skills
Account Management
Business Development
Client Needs Assessment
Profit Target Achievement
Sales Tactics
Client Relationship-Building
Sales Negotiation
Account Development
New Business Opportunities
Prospecting and Cold Calling
Customer Service and Assistance
Order Management Systems
Promote Products
Sales Territory Growth
Timeline
Customer Solutions Specialist/Mentor
Charter Communications Inc
05.2023 - CurrentRead More
Inside Sales Account Manager
Allied Electronics & Automation
06.2004 - 01.2023Read More
Sales Representative
Industrial Technology Supply
03.2002 - 05.2004Read More
Purchasing Supervisor
Sigosa Steel
04.1997 - 01.2002Read More
Centro Universitario Del Noreste
Certified Public Accountant
Read More