Bachelor of Science - Marketing
Wright State University
Dayton, OH 06.2010 - 08.2014
Alexander Cornejo
Bossier City,LA
Education
Work History
Customer Solutions and Inventory Specialist
Fastenal
Shreveport, LA
10.2021 - Current
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
Account Manager
Fastenal
Shreveport, LA
10.2018 - 10.2021
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
Outside Sales Representative
Fastenal
Shreveport, LA
03.2016 - 10.2018
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Monitored competitor activities to maintain competitive advantage.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
Sales Support Specialist
Fastenal
Dayton, OH
04.2014 - 03.2016
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Partnered with representatives from different carriers to arrange materials shipments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
88M Motor Transport Operator
US Army Reserve
Dayton, OH
12.2010 - 12.2012
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed routine maintenance on truck to keep in working order.
Automated Tactical Data System Specialist
US Army
Fort Campbell, KY
07.2006 - 02.2009
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Tracked and recorded status of field operations using control system tools.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Operated sound recording equipment to capture and document broadcasts for analysis.
- Maintained accurate documentation of messages transmitted and received.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Documented and processed incoming messages over communication systems for supervisor review.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Skills
- RFID systems
- Part number management
- Discrepancy resolution
- MS office
- Verbal and written communication
- Inventory control
- Customer service
- Teamwork and collaboration
- FIFO stocking
- Cold calling skills
- Business process optimization
- Client relationship building
- Customer relationship management (CRM)
- Account management
- Relationship building and management