JONNATHAN ARIAS
Newark
Summary
Results-driven Environmental Services Operations Manager with over 10 years of progressive leadership experience in healthcare, facilities management, and commercial cleaning. Proven ability to lead large teams, improve operational efficiency, implement new technologies, and build strong relationships with clinical leadership. Experienced in infection prevention, environmental services operations, quality assurance, staff development, budgeting, and customer service. Bilingual in English and Spanish with a commitment to operational excellence, regulatory compliance, and exceptional patient experiences.
Overview
13
13
years of professional experience
Work History
Operations Manager – Environmental Services
Crothall Healthcare (Mount Sinai Health System)
New York, NY
06.2024 - Current
- Oversee frontline housekeeping staff, daily service delivery, sanitation programs, and facility maintenance across multiple high-acuity patient care areas.
- Serve as the operational lead for departmental technology initiatives and major HR projects in collaboration with senior leadership.
- Successfully rebuilt client relationships while restructuring housekeeping operations, improving accountability, attendance tracking, reporting, and disciplinary processes.
- Implemented the Virtual Manager System, training and mentoring housekeeping staff to improve productivity, accountability, and operational performance. This initiative made the department the first successful implementation with the Mount Sinai Health System.
- Led the implementation of EPIC Rovers in Labor & Delivery to improve room turnaround tracking, enhance communication, and streamline patient flow.
- Partner with hospital leadership to troubleshoot operational challenges, coordinate workflow improvements, and monitor project performance.
- Conduct quality assurance inspections and ensure compliance with infection prevention standards, and Joint Commission requirements.
- Recruit, train, coach, schedule, and evaluate Environmental Services staff while promoting employee engagement and continuous improvement.
District Manager
Direct Clean Service Solutions
Long Island City, NY
04.2016 - 04.2024
- Directed daily operations across multiple commercial facilities, ensuring quality service and customer satisfaction.
- Managed supervisors, team leads, and frontline employees while promoting accountability and operational excellence.
- Recruited, interviewed, hired, and trained employees.
- Developed staffing schedules and optimized workforce utilization.
- Conducted quality inspections and implemented corrective action plans.
- Managed client relationships and resolved operational concerns.
- Controlled budgets, labor costs, inventory, and operational expenses.
- Ensured compliance with OSHA regulations and company safety standards.
- Collaborated with senior leadership to improve operational performance and productivity.
Team Lead Cleaner
Signature Cleaning Services Inc.
New York, NY
03.2014 - 03.2016
- supervised commercial cleaning crews while maintaining high quality service standards
- trained employees on cleaning procedures, safety pracices, and equipment operation.
- Oversaw floor care, carpet maintenance, restroom sanitation, and general building maintenance
- Manged cleaning supplies and equipment inventory while ensuring efficient operations
- Responded to emergency cleaning situations and ensured compliances with safety and OSHA standards,
Restaurant Team Member
Morton Williams Supermarket
New York, NY
08.2013 - 02.2015
- Delivered exceptional customer service in a fast-paced environment.
- Maintained food safety and sanitation standards.
- Assisted with food preparation, inventory management, and dining area maintenance.
Education
Associate of Science - Computer and Information Sciences
Borough of Manhattan Community College (CUNY)
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ASA College
Brooklyn, NYHigh School Diploma - undefined
Newcomers High School
Long Island City, NYSkills
- Environmental Services Operations
- Healthcare Operations Management
- Infection Prevention & Control
- Joint Commission Compliance
- Facilities Management
- Staff Leadership & Development
- Performance Management
- Quality Assurance
- Client Relationship Management
- Budget & Labor Management
- Workforce Scheduling
- Project Management
- Process Improvement
- Floor Care Management
- Regulatory Compliance (OSHA)
- Virtual Manager System
- EPIC Rovers
- Press Ganey
- Laborworks
- Microsoft Office (Word, Excel, Outlook)
LANGUAGES
English — Fluent
Spanish — Native/Bilingual
Timeline
Operations Manager – Environmental Services
Crothall Healthcare (Mount Sinai Health System)
06.2024 - Current
District Manager
Direct Clean Service Solutions
04.2016 - 04.2024
Team Lead Cleaner
Signature Cleaning Services Inc.
03.2014 - 03.2016
Restaurant Team Member
Morton Williams Supermarket
08.2013 - 02.2015
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ASA College
High School Diploma - undefined
Newcomers High School
Associate of Science - Computer and Information Sciences
Borough of Manhattan Community College (CUNY)