Melinda Cortez
Skagit County, WA
Summary
Environmental Services leader with progressive healthcare EVS experience in frontline leadership, daily operations, staff training, scheduling, quality oversight, and regulatory compliance. Experienced in leading environmental services teams, conducting facility inspections, managing inventory and supplies, addressing patient and staff concerns, and maintaining DNV and DOH compliance standards. Proven ability to improve workflow, support employee development, resolve conflicts, and maintain high standards for cleanliness, safety, and service in healthcare environments.
Overview
2027
2027
years of professional experience
Work History
Environmental Services Supervisor
Global Industries, Inc
Anacortes
12 2025 - 06.2026
- Supervised daily operations of environmental services, ensuring compliance with safety regulations and quality standards.
- Trained and mentored staff in best practices for waste management and sanitation procedures.
- Conducted regular inspections to assess cleanliness standards and identify areas for improvement.
- Coordinated inventory management, ensuring adequate supplies for all environmental service operations.
- Led initiatives to reduce waste generation, contributing to sustainability goals of organization.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Stored chemicals in compliance with DOH/DNV regulations.
Operations Manager
Crothall Healthcare Inc.
Skagit Regional Health
05 2024 - 06 2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Finalized bi weekly payroll for 78 employees
- Led cross-functional teams to optimize workflow and reduce operational costs significantly.
- Analyzed performance metrics to identify areas for operational enhancement, driving strategic initiatives for growth.
- Collaborated with senior management to align operational goals with organizational objectives, ensuring coherence in strategy execution.
- Managed vendor relationships, negotiating contracts that improved service delivery while reducing expenses over time.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Office Manager/Owner
Contrast Painting LLC
Sedro Woolley WA 98284
01 2020 - 02 2026
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, quarterly taxes, deadlines and delivering materials
- Controlled finances to lower costs and keep business operating within budget.
Developed and maintained successful relationships with vendors, suppliers and contractors. - Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced procurement costs through effective negotiations with suppliers and bulk purchasing.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Environmental Services Lead
Skagit Regional Health
Skagit Valley Hospital
02 2023 - 04 2024
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific units based on abilities and daily requirements.
- Managed staff of 10-14 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Monitored detailed housekeeping standards to promote cleanliness for patient rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Enforced safety protocols and guidelines for staff.
- Addressed patient feedback and complaints
- ordered supplies for department and maintained proper inventory supply requirements
- developed relationships with different vendors and increased communication
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Manager/Cook
Sagers Homestead
Mount Vernon WA 98273
7 1999 - 3 2010
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Pitched in to work line during busy periods or in place of sick employees.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Mount Vernon High School
Mount Vernon 02-2003
Skills
- Environmental Services Operations
- EVS Team Leadership & Staff Coordination
- Staff Training & New Employee Orientation
- Scheduling & Workflow Coordination
- Quality & Cleanliness Oversight
- Safety & Regulatory Compliance
- DNV & DOH Compliance
- DOE Regulatory Compliance
- SDS Hazardous Chemical Program Management
- Hazardous Chemical Safety & Documentation
- Washington State & DOT Waste Compliance
- Waste Manifest Management
- Facility Inspections & Daily Walk-Throughs
- Inventory & Supply Management
- Equipment & Product Evaluation
- Budget Development & Cost Management
- Customer Service & Complaint Resolution
- Conflict Resolution & Employee Support
- Process & Cleaning Procedure Improvement
- Goal Setting & Team Accountability
- Administrative Management
- Problem-Solving & Independent Decision-Making
- Microsoft Office Suite
Timeline
Mount Vernon High School
Environmental Services Supervisor
Global Industries, Inc
12 2025 - 06.2026
Operations Manager
Crothall Healthcare Inc.
05 2024 - 06 2025
Office Manager/Owner
Contrast Painting LLC
01 2020 - 02 2026
Environmental Services Lead
Skagit Regional Health
02 2023 - 04 2024
Manager/Cook
Sagers Homestead
7 1999 - 3 2010