Jonnie Gornik
Braceville,IL
Summary
Patient Access professional prepared to drive operational efficiency and enhance patient experiences. Demonstrates strong leadership in team collaboration and adapting to evolving needs. Adept at managing patient admissions, insurance verification, and billing processes. Known for effective communication, problem-solving abilities, and results-driven approach.
Overview
8
8
years of professional experience
Work History
Patient Access Manager
R1 Rcm
04.2023 - Current
- Managed all areas of registration including Emergency Department, Outpatient Registration, Surgery Registration, Cashier, and Offsite Outpatient locations.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Patient Access Supervisor
R1 Rcm
05.2021 - 04.2023
- Built work schedules and staff assignments, taking staffing needs and workspace availability into consideration.
- Developed high level action plans for areas of opportunity in Patient Access including point of service and Phreesia.
- Acted as a resource for patient access registrars and other departments,answered questions pertaining to workflows and resolving operational issues that rose.
- Elevated my knowledge on workflows and technology and identified barriers and worked to resolve those barriers.
- Established relationships with other department leaders to develop common plans of action and workflows to maximize and ensure seamless patient experience.
- Escalated concerns and questions of Patient Access team members to the appropriate source (i.e. manager or HR).
- Conducted daily huddles to inform patient access staff of department updates, changes, metrics and encouraged team members to ask questions.
- Found areas to further educate and better oneself.
Acknowledges wins within the department. - Escalated issues pertaining to system functions and ensured the team is up to date on all current issues and implemented temporary workflow.
- Continued to work with integrity and live the R1 Way.
Patient Access Team Lead
R1 Rcm
10.2019 - 05.2021
- Helped maintain a safe and patient friendly environment for all areas of patient check-in.
- Worked with other leaders towards common goals including metrics and patient satisfaction including working daily worklists and sending education to staff.
- Acted as a resource for patient access registrars, answered questions pertaining to workflows and resolving or escalating operational issues that rose.
- Acted as a role model for patient access registrars by demonstrating and encouraging excellent customer service skills.
- Continued to educate myself on all areas on patient access with the ability to fill in where needed at any time.
Assisted with the role out of Phreesia in all areas of registration.
Patient Access Representative
R1 Rcm
07.2017 - 10.2019
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed patient responsibility estimate determined by insurance at registration.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
High School Diploma -
Wilmington High School
Wilmington05-2016
Skills
- Effective written and verbal communication
- Effective problem solving
- Team management
- Insurance verification
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
Timeline
Patient Access Manager
R1 Rcm
04.2023 - Current
Patient Access Supervisor
R1 Rcm
05.2021 - 04.2023
Patient Access Team Lead
R1 Rcm
10.2019 - 05.2021
Patient Access Representative
R1 Rcm
07.2017 - 10.2019
High School Diploma -
Wilmington High School
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