Raquel Gonzalez
Buena Park,CA
Summary
Professional with strong background in accounts receivable management, adept at utilizing analytical skills to streamline processes and enhance financial accuracy. Known for collaborative approach and adaptability, ensuring seamless integration with team dynamics and evolving business needs. Skilled in financial analysis, reconciliation, and customer relations, consistently driving results and maintaining high standards. Reliable and resourceful in meeting organizational goals and optimizing revenue cycles.
Overview
7
7
years of professional experience
Work History
Denials & AR Analyst
R1 Rcm
07.2022 - Current
- Developed and implemented process improvements to streamline collections and reduce outstanding balances.
- Collaborated with cross-functional teams to resolve billing disputes and enhance customer satisfaction.
- Monitored key performance indicators to assess departmental performance and drive efficiency initiatives.
- Assisted in training new analysts on best practices in accounts receivable management and system usage.
- Maintained HIPPA compliance
- EMR/EHR Systems
Server, Host, Server Assistant
Hyatt Regency Orange County
07.2018 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy during peak hours.
- Trained new staff in service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints promptly, contributing to improved guest satisfaction scores.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Education
Associate of Science - Dental Assistant
UEI College
Garden Grove, CA07-2021
Skills
- Payment reconciliation
- Dispute resolution
- Customer service
- Multitasking Abilities
- Reliability
- Knowledge of HIPPA compliance
- Explanation of Benefits reveiw
Languages
Spanish
English
Timeline
Denials & AR Analyst
R1 Rcm
07.2022 - Current
Server, Host, Server Assistant
Hyatt Regency Orange County
07.2018 - Current
Associate of Science - Dental Assistant
UEI College