Tyesha Johnson
Sherwood,AR
Summary
Experienced professional with over 6 years in customer service, known for boosting brand visibility, enhancing online presence, and spearheading successful marketing initiatives. Skilled in conflict resolution and leadership, complemented by advanced proficiency in Microsoft Office, enabling top-notch service delivery and creative problem-solving.
Overview
7
7
years of professional experience
Work History
Denials & AR Analyst I
R1
Remote, Arkansas
12.2024 - Current
- investigate and analyze claims to identify denial reasons and create appeal letters to resolve any issues.
- Contact payers to learn the status of previously resubmitted claims, written appeals, or updates on incoming claims payments.
- Utilizing strong attention to detail, calculate expected claim reimbursement and notate accounts with updates received via email/phone from commercial or government payers.
Customer Service Rep I- Patient Solutions
Acclara/R1
Remote, Arkansas
04.2024 - 12.2024
- Managed patient inquiries and provided solutions for billing and service issues, ensuring high levels of customer satisfaction and maintaining R1’s standards for excellence in client support.
- Working on computers and answering phones to intake information in a busy environment
- Work across multiple screens collecting details that must be input correctly between physician and attorneys
- Working across multiple programs and typing as quickly as patients can talk
- Ask follow-up questions and build rapport in real time
- Collecting patient and insurance information accurately
Benefits and Claim Specialist
Blue Cross Blue Shield
Remote, Arkansas
05.2021 - 04.2024
- Perform data entry to maintain accurate transaction records.
- Process medical, dental, and vision claims following company policies and procedures.
- Conduct research to resolve complex claims inquiries and customer complaints accurately.
- Analyze financial documents to ensure correctness before payment processing.
Branch Manager
Bank OZK
Cabot, Arkansas
11.2019 - 05.2021
- Managed daily operations, ensuring adherence to cash management, account maintenance, and opening and closing procedures.
- Resolved conflicts between customers and staff, enhancing the branch's service quality and customer satisfaction.
- Led recruitment and training for a team of 10+ employees, which boosted team morale and overall productivity.
Bank Sales and Service Representative I
First Arkansas Bank and Trust
Cabot, Arkansas
05.2018 - 11.2019
- Identified and escalated existing and emerging risks, providing critical feedback and process improvement suggestions to stakeholders.
- Coached customer service representatives on soft skills, enhancing their ability to address sensitive situations and improve member satisfaction.
- Employed active listening and strong conflict resolution techniques to de-escalate issues, ensuring clear communication and the effective resolution of customer concerns.
Education
Bachelor of Science (B.S.) - Animal Science
University of Arkansas
Fayetteville, AR05.2021
Skills
- Multitasking
- Conflict Resolution
- Time Management
- Problem Solving
- Organizational Skills
- Customer Service
- Critical Thinking
- Active Listening
- Interpersonal Skills
- Microsoft Office
- Leadership
- Payment reconciliation
Timeline
Denials & AR Analyst I
R1
12.2024 - Current
Customer Service Rep I- Patient Solutions
Acclara/R1
04.2024 - 12.2024
Benefits and Claim Specialist
Blue Cross Blue Shield
05.2021 - 04.2024
Branch Manager
Bank OZK
11.2019 - 05.2021
Bank Sales and Service Representative I
First Arkansas Bank and Trust
05.2018 - 11.2019
Bachelor of Science (B.S.) - Animal Science
University of Arkansas