Jonnique Martinez
The Bronx,NY
Summary
Experienced Police Communication Technician skilled in managing high-pressure emergency situations. Delivers accurate information promptly and enhances team effectiveness through clear dispatch communications. Expertise in crisis management and technology utilization supports efficient law enforcement response.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Police Communications Technician
NYPD 911 Dispatcher
Bronx, NY
01.2021 - Current
- Prioritized emergency situations, coordinating with appropriate response teams to ensure effective incident management.
- Received emergency calls, documenting critical information quickly to support timely response.
- Demonstrated proficiency in police codes and law enforcement terminology to facilitate clear communication.
- Maintained calmness in high-pressure situations to ensure efficient task management.
Assistant Auditor
Riverdale Electrical Service
Bronx, NY
02.2020 - 04.2020
- Conducted electrical audits across multiple accounts, ensuring accuracy and compliance.
- Assisted manager with filing, scanning, copying,billing, and monthly reporting meetings.
- Facilitated communication between vendors, customers, and field crew to ensure clarity.
- Corresponded with vendors, customers, and field crew.
Assistant Manager
Journeys
Buffalo & Bronx, NY
10.2017 - 02.2020
- Supervised and managed all aspects of daily store operations and loss prevention practices.
- Trained and developed high-performing sales team, enhancing overall sales capability.
- Monitored merchandise inventory and analyzed monthly sales reports to inform stocking decisions.
- Resolved customer issues and concerns, improving customer satisfaction and loyalty.
- Processed payroll and completed weekly schedules.
Sales Lead
Forever 21
Buffalo, NY
10.2016 - 12.2018
- Welcomed customers to store, fostering a positive shopping experience.
- Maintained store appearance and showcased products to enhance customer engagement.
- Operated a cash register and performed related tasks, including cash handling, credit card processing and opening and closing of the register.
- Processed refunds, returns, and exchanges promptly to ensure customer satisfaction.
Education
Bachelor of Science - Business Administration, Management, Economics
State University of New York College at Buffalo
Buffalo, NY 08.2015 - 05.2019
Skills
- Emergency response coordination
- Incident response coordination
- Emergency communication
- Call handling techniques
- Data entry accuracy
- VESTA and ICAD
- MS Office proficiency
- Cross-departmental teamwork
Timeline
Police Communications Technician
NYPD 911 Dispatcher
01.2021 - Current
Assistant Auditor
Riverdale Electrical Service
02.2020 - 04.2020
Assistant Manager
Journeys
10.2017 - 02.2020
Sales Lead
Forever 21
10.2016 - 12.2018
Bachelor of Science - Business Administration, Management, Economics
State University of New York College at Buffalo
08.2015 - 05.2019