Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jon Paul Helms

Wichita,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Technical Support Representative Team Lead/Construction Coordinator

KwiKom Communications
08.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Offered assistance in implementing and developing training programs.
  • Held construction progress and regular status meetings with project team.
  • Supported construction teams and field technicians to facilitate timely completion of projects.
  • Supervised day-to-day activities of 10-person team of Support Representatives to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.

Security Professional

Rhonda’s Place
07.2023 - 02.2025
  • Ensured safe and continued operations in a fast-paced customer facing entertainment and hospitality environment.
  • Coordinated with management to orchestrate various events including live music performances, birthday parties, anniversary parties, and charity events.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Recorded incident reports with detailed accounts of occurrences.
  • Supervised grounds, employee entrances, and exits and security officers on duty.

Game Designer

Independent
01.2020 - Current
  • Utilized coding languages such as C#. C++, and Unreal Blueprint to build modularly designed code for cohesive usage across multiple projects.
  • Edited files and line codes for direct incorporation into game builds.
  • Created 3D models, textures, animations and other assets for multiple video games.
  • Developed and implemented game levels with in-game mechanics.
  • Optimized game performance and loading times for PC and mobile platforms to enhance user experience.
  • Developed 2D and 3D video games for PC and mobile platforms using Unity 3D and Unreal Engine.

Bartender/Server

Various
02.2018 - 02.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Part Time Clerk

QuikTrip
10.2017 - 02.2018
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Residential Cable Technician

American Cable & Telephone
03.2017 - 11.2017
  • Operated equipment, and tools with optimal safety procedures to prevent injuries.
  • Repaired and updated equipment to conform to company-wide standards.
  • Completed new connects, reconnects, disconnects, and service changes for residential customers.
  • Assembled telecommunication equipment such as wiring, switching equipment, and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Installed data and telephone cable lines between outside underground or pole lines and residential buildings.

Education

AAS - Interactive, Digital, and 3D Technology

Butler Community College
Andover, KS
12.2023

AAS - Liberal Arts

Butler Community College
Andover, KS
12.2022

Skills

  • Gameplay/Narrative Design
  • IT/Networking Technical Support
  • Project Management Logistics and Coordination
  • 3D Modeling/Animation

Timeline

Technical Support Representative Team Lead/Construction Coordinator

KwiKom Communications
08.2023 - Current

Security Professional

Rhonda’s Place
07.2023 - 02.2025

Game Designer

Independent
01.2020 - Current

Bartender/Server

Various
02.2018 - 02.2023

Part Time Clerk

QuikTrip
10.2017 - 02.2018

Residential Cable Technician

American Cable & Telephone
03.2017 - 11.2017

AAS - Interactive, Digital, and 3D Technology

Butler Community College

AAS - Liberal Arts

Butler Community College

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