Jonpierre Velez

Diligently uphold the highest standards in aerospace maintenance to ensure readiness for immediate mission deployment. Prioritize safety of crew members while providing optimal performance of aircraft during all operations.

• Utilize technical data to diagnose and solve maintenance problems on aircraft
• Perform pre-, thru- and postflight inspections
• Supervise and perform aircraft, engine and component inspections, conduct inspections to locate damage, defects, or wear that may affect safety and reliability
• Repairs worn, defective, or damaged parts or components using hand tools, gauges, and testing equipment
• Test and troubleshoot components, and parts for defects to ensure proper functioning of equipment and systems operation
• Performs all work activities in accordance with established laws, regulations, standards, safety protocols, and procedures to ensure safety of self and others
• Maintain repair logs, documenting all preventative and corrective aircraft maintenance activities
• Supervise launching and recovery of aircraft.

Specializing in customer experience management and support services. Adept at providing exceptional service to diverse clientele, while ensuring compliance with industry regulations and standards. Demonstrated leadership abilities in supervisory roles and proficiency in utilizing Delta Reservation Tools.

• Address customer inquiries, complaints, and compliments, including handling escalated supervisor calls, with a focus on prompt resolution and ensuring high levels of customer satisfaction
• Exceptional customer service skills coupled with strong communication abilities
• Provide comprehensive support to domestic and international customers, ensuring exceptional service
• Achieved compliance with all Delta and DOT requirements while maintaining a focus on customer satisfaction
• Supported Joint Venture partners (Air France & KLM) with reservation assistance and coordination
• Provide comprehensive assistance to customers with disabilities and service animals, ensuring an enhanced and positive travel experience
• Demonstrated proficiency in Delta Reservation Tools such as Axis, Oscar/Amadeus, Global Collect, and DL Term.