Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Jonte J Johnson

Akron,OH
Jonte J Johnson

Summary

Seeking a full-time position in Healthcare. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
years of professional experience

Work History

Cardon Outreach/MedData/Elevate PFS

Patient Advocate/Team Lead
12.2013 - 10.2018

Job overview

  • Screen uninsured hospital patients to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
  • Complete the appropriate applications and following through until approved
  • Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
  • Always provide exceptional customer service skills Participate in ongoing trainings to apply the content learned in dealings with patients and cases
  • Maintain assigned work queue of patient accounts
  • Collaborate with hospital staff, case managers, social workers, financial counselors
  • Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients
  • Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue
  • Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
  • Request home visits as needed to acquire documentation
  • As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
  • Participate in additional training requirements to stay abreast of the ever-changing rules and regulations associated with the various governmental programs
  • Other duties as assigned.

Supervisor
10.2018 - 12.2018

Job overview

  • Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures
  • Manage employee performance and provide feedback
  • Ensures staff is obtaining adequate information; provides opportunity for associated training for staff
  • Responsible for running reports and maintaining data integrity
  • Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits and maintains files
  • Develop relationships with clients and county, state, and government agencies
  • Manage employee time and attendance
  • Other duties as assigned.

Operations Manager I
12.2018 - 05.2022

Job overview

  • Responsible for day-to-day operations of staff and client needs
  • Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures
  • Monitor staff performance, provides employee recognition and feedback
  • Document issues and concerns to their Director of Operations Work collaboratively with the Director of Operations to establish staff goals
  • Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted
  • Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files
  • Develop relationships with clients and county agencies
  • Serve as the Point of Contact for Elevate PFS’s client hospitals and Address client issues immediately as they arise
  • Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns
  • Provide adequate training needs to the staff related to policies/procedures or government regulations
  • Represent Elevate PFS at client department meetings
  • Develop and implement effective communication channels to provide information to all staff members
  • Work collaboratively with other facets of the operations which includes Disability, IT and HR
  • Other duties as assigned.

Operational Business Analyst
05.2022 - 07.2023

Job overview

  • Data Analysis – review and analyze data extracts, looking for trends and identifying solutions to ensure a smooth migration between systems
  • Client Data Auditing – Work with operations and IT to communicating data trends to inform future data file changes
  • Standardization – work with operations to standardize data in legacy systems, clean up migration data, and create methodology to eliminate common roadblocks for future migrations
  • Coordinate and communicate between operations, implementations, IT, product support, and client services to ensure needs of all departments are clearly documented and executed
  • Documentation – Workflows, process changes, business requirements and any supporting documentation required
  • Troubleshooting anomalies identified by Operations, Client Services, or other departments to determine root cause, scope, and impact
  • Other duties as assigned.

Operations Manager I
07.2023 - Current

Job overview

  • Responsible for day-to-day operations of staff and client needs
  • Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures
  • Monitor staff performance, provides employee recognition and feedback
  • Document issues and concerns to their Director of Operations Work collaboratively with the Director of Operations to establish staff goals
  • Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted
  • Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files
  • Develop relationships with clients and county agencies
  • Serve as the Point of Contact for Elevate PFS’s client hospitals and Address client issues immediately as they arise
  • Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns
  • Provide adequate training needs to the staff related to policies/procedures or government regulations
  • Represent Elevate PFS at client department meetings
  • Develop and implement effective communication channels to provide information to all staff members
  • Work collaboratively with other facets of the operations which includes Disability, IT and HR
  • Other duties as assigned.

Education

Lima Senior High School

May 1999

Skills

  • Staff Management
  • Project Management
  • Staff Training
  • Workflow Planning
  • Multi-Site Operations
  • Expense Reports
  • Team Leadership
  • Policy and Procedure Implementation
  • Staff Development

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Timeline

Operations Manager I

07.2023 - Current

Operational Business Analyst

05.2022 - 07.2023

Operations Manager I

12.2018 - 05.2022

Supervisor

10.2018 - 12.2018

Patient Advocate/Team Lead

Cardon Outreach/MedData/Elevate PFS
12.2013 - 10.2018

Lima Senior High School

Jonte J Johnson