JONTERIUS THOMAS
Covington,GA
Summary
Medical Assistant who demonstrates strong technical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Service/Food Courier
Chick-fil-A
Georgia
03.2024 - 08.2025
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers with inquiries and resolved issues efficiently.
- Communicated effectively with customers to confirm order details and address inquiries.
- Adapted quickly to changes in order volume, maintaining consistent service quality.
- Assisted in training new couriers on best practices for delivery operations.
REMOTE CUSTOMER SERVICE ADVISER
Conduent
COVINGTON GA
11.2024 - 03.2025
- Assisted customers in understanding service options and resolving inquiries effectively.
- Maintained accurate records of service requests and customer interactions using CRM software.
- Coordinated service appointments and follow-ups to enhance customer satisfaction.
REMOTE CUSTOMER SERVICE ADVISER
WALMART
Georgia
07.2021 - 08.2022
- Processed customer payments and managed billing inquiries efficiently.
- Participated in team meetings to discuss service improvements and operational strategies.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
Certificate of Medical Assistant - Medical Assistant
United Education Institute
Morrow08-2026
High School Diploma -
Alcovy High School
Covington, GA06-2016
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Patient scheduling
- Clinical documentation
- Phlebotomy
- Procedure assistance
- CPR/BSL Certified
- Point Of Care Testing
- Immunization administration
- Specimens collection and processing
- Sterilization techniques
- First aid
- Medical office administration
- Teamwork and collaboration
Timeline
REMOTE CUSTOMER SERVICE ADVISER
Conduent
11.2024 - 03.2025
Customer Service/Food Courier
Chick-fil-A
03.2024 - 08.2025
REMOTE CUSTOMER SERVICE ADVISER
WALMART
07.2021 - 08.2022
Certificate of Medical Assistant - Medical Assistant
United Education Institute
High School Diploma -
Alcovy High School