Jon'Trey Jamerson
Corecivic-Trousdale
Houston,TX
1
Certification
21
years of professional experience
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Work History
Shift Supervisor-Captain
11 Months- Led comprehensive security operations across shifts, ensuring facility safety protocols and emergency response procedures maintain optimal effectiveness.
- Orchestrated staff scheduling and deployment strategies, enhancing operational coverage while maintaining required security standards.
- Implemented systematic incident review processes, strengthening risk assessment procedures and improving preventive measures.
- Coordinated cross-functional training initiatives, elevating team preparedness and operational readiness across security units.
- Maintained precise documentation of security protocols and incident reports, ensuring compliance with facility regulations and accreditation standards.
- Spearheaded facility-wide security audits and assessments, identifying potential vulnerabilities and implementing enhanced protection measures to strengthen overall safety protocols.
- Supervised daily operations to ensure compliance with safety protocols and facility regulations
Assistant Shift Supervisor-Lieutenant
1 Year 5 Months- Conducted thorough shift briefings and post inspections, documenting incidents and maintaining accurate records for compliance requirements.
- Coordinated emergency response scenarios and training drills, strengthening team preparedness and incident management capabilities.
- Implemented streamlined communication protocols between shifts, enhancing operational continuity and information flow across teams.
- Mentored and supervised correctional officers, fostering professional development while maintaining high performance standards.
- Analyzed security protocols and incident reports to identify potential vulnerabilities, implementing targeted improvements for enhanced facility safety.
Detention Officer
4 Months- Maintained secure facility operations through vigilant monitoring and swift incident response protocols, ensuring safety standards compliance and risk mitigation.
- Conducted thorough security inspections and systematic contraband searches, strengthening facility integrity and maintaining strict regulatory compliance.
- Coordinated with interdepartmental teams during emergency responses, fostering effective communication channels and enhancing facility-wide safety protocols.
- Implemented structured inmate movement procedures, reducing potential security incidents while maintaining efficient facility operations.
Correctional Officer
8 Months- Monitor inmate activities, ensuring rule compliance and facility security.
- Administer correctional care, addressing behavioral and emotional needs.
- Oversee inmate holding areas, maintaining custody and accountability.
- Conduct inspections to prevent contraband entry, ensuring safety.
- Prepare detailed incident reports, documenting and reporting incidents.
Driver
1 Year 4 Months- Drove clients to their destinations in a timely manner, ensuring that they arrived on time for their appointment.
- Assisted clients with getting in and out of the vehicle, providing support and ensuring their safety at all times.
- Maintained a clean and well-maintained vehicle, performing routine maintenance and ensuring that it was in good working condition.
- Provided excellent customer service to clients, answering questions, addressing concerns, and ensuring that they had a positive experience during their transportation.
Driver
3 Years 9 Months- Made sure clients arrived at their appointments on time by driving them promptly to their destination.
- Ensured a safe and comfortable experience for clients by assisting them with getting in and out of the vehicle.
- Maintained the vehicle in good condition through regular checks and prompt addressing of any issues.
- Delivered excellent customer service to clients by addressing their concerns and questions and ensuring they had a positive experience during their transportation.
Debris Monitor
3 Months- Monitored the performance of debris contractor crews in assigned work areas, ensuring that they were working efficiently and effectively.
- Coordinated work assignments with the field supervisor or Operations Center, ensuring that all work was being completed in a timely and organized manner.
- Issued debris load tickets to debris contractors, verifying that all debris was properly contained within the truck bed before leaving the work area.
- Recorded and organized debris load tickets, estimated and recorded the volume of debris loaded in the contractor's vehicle, and recorded the streets on which rubbish was collected for proper storage and record keeping.
Security Officer
- Patrolled the premises of the Port of Houston, identifying and investigating any suspicious activity to maintain a safe and secure environment.
- Responded quickly and efficiently in times of emergency, taking appropriate action to prevent losses and damage, and reporting any irregularities to higher-ups.
- Enforced security policies and procedures, informing violators of the rules and regulations, restraining trespassers, and monitoring building and equipment controls to maintain a secure environment.
- Monitored CCTVs and dispatched calls to officers on assigned posts to maintain a vigilant watch and ensure that any incidents were promptly responded to. Additionally, served as Sergeant of Corrections Officers, providing leadership and guidance to a team of officers.
Sergeant of Corrections Officers
6 Years 3 Months- Monitored inmate activities to ensure compliance with institutional regulations.
- Conducted regular security checks to maintain safety and order within the facility.
- Responded promptly to emergencies, utilizing de-escalation techniques to manage situations effectively.
- Trained new staff on established procedures for inmate management and safety practices.
- Participated in continuous training programs to enhance skills in conflict resolution and crisis intervention.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Assistant Service Manager
1 Year 2 Months- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize workflow and meet operational demands.
- Trained new employees on service protocols and company policies to enhance team performance.
- Implemented process improvements to reduce wait times and streamline customer interactions.
Customer Service Manager
1 Year- Led customer service initiatives to enhance overall satisfaction and resolve issues efficiently.
- Trained and mentored staff to improve service delivery and operational performance.
- Developed workflows that streamlined customer inquiries, reducing response time significantly.
- Analyzed customer feedback to implement process improvements and drive service excellence.
Customer Service Manager
2 Years- Collaborated with cross-functional teams to ensure alignment on customer service standards and practices.
- Managed escalated complaints, employing conflict resolution strategies to restore customer trust.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours for optimal service levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Criminal Justice
High School Diploma
Masters of Criminal Justice Administration
Skills
Communication
Leadership
Negotiation
Problem Solving
Time Management
Security
Driving
Customer Service
Team Management
De-escalation
Computer Proficiency
Certification
- First Aid Certification
- Bloodborne Pathogens Training
Timeline
Shift Supervisor-Captain
CoreCivic-Trousdale
07.2024 - 06.2025Read More
Assistant Shift Supervisor-Lieutenant
Corecivic-Trousdale
02.2024 - 07.2025Read More
Detention Officer
CoreCivic-Cimarron
10.2023 - 02.2024Read More
Correctional Officer
CoreCivic
02.2023 - 10.2023Read More
Driver
Shizbeth Transportation
10.2021 - 02.2023Read More
Driver
Dunia Transportation
01.2018 - 10.2021Read More
Debris Monitor
Tetra Tech
10.2017 - 01.2018Read More
Security Officer
Allied Barton Security Service
03.2015 Read More
Sergeant of Corrections Officers
TX Department of Criminal Justice
12.2008 - 03.2015Read More
Assistant Service Manager
H-E-B
10.2007 - 12.2008Read More
Customer Service Manager
Wal-Mart
10.2006 - 10.2007Read More
Customer Service Manager
Randall Store
10.2004 - 10.2006Read More
Gulf Shores Academy-HISD
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Criminal Justice
Read More
University of Phoenix-Arizona
Masters of Criminal Justice Administration
Read More