Jony Ramirez
Naples,FL
Summary
Diligent professional with a solid background in customer service and a proven track record of efficiently resolving inquiries while maintaining high satisfaction rates. Expertise in leveraging strong communication and problem solving skills to enhance the overall customer experience. Committed to fostering positive relationships and delivering exceptional service that drives customer loyalty and retention. Passionate about contributing to team success and continuously improving service delivery standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server
J. Alexander's Restaurants
Naples, US
01.2024 - Current
- Greet and welcome guests
- Efficiently take food and beverage orders, in a timely manner for guest satisfaction
- Collaborate with team to turn tables allowing more guests to experience dine in
- Maintained cleanliness and organization of the bar area for operational efficiency.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
Beauty Advisor
Ulta
Estero, US
09.2023 - 02.2024
- Identified and recommended products based on guest needs
- Managed online orders and upselling products
- Encouraged loyalty card sign-ups, meeting weekly goal for loyalty card sign-ups
- Demonstrated product knowledge by educating customers on ingredients and benefits.
- Conducted skincare consultations, tailoring recommendations to individual skin types and concerns.
Server Assistant
Quail Creek Golf and Country Club
Naples, US
02.2023 - 12.2023
- Supported servers by providing drinks and setting up stations
- Assisted in the setup and breakdown of service areas
- Maintained cleanliness of service stations
Beauty Advisor
Sephora
Naples, US
02.2023 - 04.2023
- Guided customers in selecting skincare products
- Listened and understood customer needs to provide appropriate solutions
- Collaborated with team to meet sales goals and email submissions
Server
Cypress Woods Country Club
Naples, US
03.2022 - 09.2022
- Stocked materials for shifts and greeted members
- Took food and drink orders and assisted other servers
- Prepared dining room for events and maintained cleanliness
Warehouse Associate
Amazon Warehouse
Fort Myers, US
06.2020 - 03.2022
- Stowed packages accurately and managed conveyor belt operations
- Problem-solved with coworkers and trained new hires
- Assisted in picking bags for drivers
Seller
Bath And Body Works
Naples, US
10.2020 - 01.2021
- Greeted customers and introduced new products
- Assisted customers in finding products and maintained store cleanliness
Education
High school diploma -
Immokalee High School
Immokalee, FL05-2020
Skills
- Retail sales
- Upselling
- Cash handling
- Guest Services
- Restaurant Experience
- Time management
- Merchandising
- Communication skills
- Serving
- Makeup application
- Pricing
- Serving Experience
- POS
- Customer service
- Beauty product demonstration
- Trend awareness
- Product demonstration
- Attention to detail
- Strong multitasking
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Bartender/Server
J. Alexander's Restaurants
01.2024 - Current
Beauty Advisor
Ulta
09.2023 - 02.2024
Server Assistant
Quail Creek Golf and Country Club
02.2023 - 12.2023
Beauty Advisor
Sephora
02.2023 - 04.2023
Server
Cypress Woods Country Club
03.2022 - 09.2022
Seller
Bath And Body Works
10.2020 - 01.2021
Warehouse Associate
Amazon Warehouse
06.2020 - 03.2022
High school diploma -
Immokalee High School