Jonye Rosebury
Brandon,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
General Manager - Certified Trainer
Mister Car Wash
02.2007 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager - Certified Trainer
Mister Car Wash
02.2022 - 08.2023
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated with senior management teams to establish realistic budgets that support organizational growth objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Mister Car Wash
10.2019 - 02.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
General Manager in Training
Mister Car Wash
02.2017 - 10.2019
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher team performance by implementing effective training and development programs for staff members.
Assistant Manager
Mister Car Wash
08.2014 - 02.2017
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager in Training
Mister Car Wash
02.2010 - 08.2014
- Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Took ownership of customer issues and followed problems through to resolution.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Supervisor
Grand Prix Car Wash
02.2007 - 07.2010
- Liaised between upper management and frontline employees ensuring clear communication channels so that any concerns could be addressed promptly and efficiently.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Fostered a positive work environment by promoting open communication, teamwork, and mutual respect among team members.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
Education
Some College (No Degree) - Information Technology
University of Phoenix
Tempe, AZGED -
Brewster Technical Center
Tampa, FL08.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- P&L Management
Timeline
General Manager - Certified Trainer
Mister Car Wash
02.2022 - 08.2023
General Manager
Mister Car Wash
10.2019 - 02.2022
General Manager in Training
Mister Car Wash
02.2017 - 10.2019
Assistant Manager
Mister Car Wash
08.2014 - 02.2017
Assistant Manager in Training
Mister Car Wash
02.2010 - 08.2014
General Manager - Certified Trainer
Mister Car Wash
02.2007 - 04.2024
Lead Supervisor
Grand Prix Car Wash
02.2007 - 07.2010
Some College (No Degree) - Information Technology
University of Phoenix
GED -
Brewster Technical Center