João Castro
Lake Worth,USA
Summary
Dynamic and versatile professional with a robust background in fast-paced customer service environments, including retail and hospitality. Demonstrated success in improving customer satisfaction through quick decision-making and critical thinking in high-pressure situations. Adept at seamlessly transitioning into new roles and rapidly acquiring new skills to meet evolving business needs and achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Amazon DSP
09.2024 - Current
- Delivery over1000+ packages per week
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Server/Waiter
El Camino WPB
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner
Bennys on the Beach
01.2023 - 02.2023
- Deliver the correct plates of food to the designated tables
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Sales Professional
The Watches of Switzerland Group
06.2022 - 09.2022
- Sales Professional at Omega Boutique at the Gardens Mall
- Attention to detail as we were dealing with luxury timepieces ranging from $3k-$55k
- Expresses information to clients effectively
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Server/Waiter
Texas De Brazil
12.2019 - 06.2022
- Make recommendations for costumers using sound judgement to generate and evaluate alternatives
- Listen to others and responds appropriately
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate/Cashier
Adidas
11.2018 - 07.2021
- Working with costumers to provide information or assistance, resolve their problems, or satisfy their expectations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Referee
i9 Sports Corporation
05.2017 - 07.2017
- I was a soccer referee for a company called i9 Sports which involved toddlers and kids
- Plenty of attention to detail as we had to make sure everything was set properly and safe for the kids to enjoy their time
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
Education
Some College - Computer Science
York St. John University
03.2022
Some College - Health Administration
University of Fort Lauderdale
Fort Lauderdale, FL02.2021
High school diploma - undefined
John I. Leonard High School
Greenacres, FL05.2020
Skills
- Multilingual
- Fast Learner
- Time management
- Problem-solving
- Rapid learning
- Safe driving
- Organizational Skills
- Dependable and reliable
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Communication
- Adaptability
- Part 107 sUAS License
- Boat/Jetski License
Languages
Portuguese - Fluent
Spanish - Fluent
English - Fluent
Certification
- Automate Cybersecurity Tasks with Python
- Google Cybersecurity Specialization
- Tools of the Trade: Linux and SQL
- Connect and Protect: Networks and Network Security
- Foundations of Cybersecurity
- Omega Academy - Master
- Microsoft Office Specialist: Microsoft Word 2016
- Microsoft Office Specialist: Microsoft PowerPoint 2016
- FAA Part 106 sUAS
Timeline
Amazon Delivery Driver
Amazon DSP
09.2024 - Current
Server/Waiter
El Camino WPB
02.2023 - 04.2024
Food Runner
Bennys on the Beach
01.2023 - 02.2023
Sales Professional
The Watches of Switzerland Group
06.2022 - 09.2022
Server/Waiter
Texas De Brazil
12.2019 - 06.2022
Sales Associate/Cashier
Adidas
11.2018 - 07.2021
Referee
i9 Sports Corporation
05.2017 - 07.2017
Some College - Health Administration
University of Fort Lauderdale
High school diploma - undefined
John I. Leonard High School
- Automate Cybersecurity Tasks with Python
- Google Cybersecurity Specialization
- Tools of the Trade: Linux and SQL
- Connect and Protect: Networks and Network Security
- Foundations of Cybersecurity
- Omega Academy - Master
- Microsoft Office Specialist: Microsoft Word 2016
- Microsoft Office Specialist: Microsoft PowerPoint 2016
- FAA Part 106 sUAS
Some College - Computer Science
York St. John University
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