Joon Chon

Sales Representative/Customer Service/Embroiderer

Crown and Brim

08.2017 - Current

Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Implemented quality control measures to ensure that all embroidered products met or exceeded client expectations before delivery.
Operated multi-head sewing machines to produce embroidered items according to customer specifications.
Coordinated large-scale orders with multiple departments within the company for timely completion of complex projects.
Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
Assisted customers in selecting the right materials and designs for their embroidery project needs.
Trained new employees on proper embroidery techniques and machine operation, ensuring consistent results across all projects.
Developed strong relationships with suppliers to secure the best quality materials at competitive prices.
Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
Expanded client base through word-of-mouth referrals from satisfied customers, resulting in steady business growth.
Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
Adapted embroidery techniques for various materials and fabric types, ensuring flawless results on diverse projects.
Performed counting and inspection of products during sewing process.
Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.