Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shawn Warbington

Phoenix,AZ

Summary

Highly motivated Customer Service Representative with 5 years of experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a 95% customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail. Experienced in managing and negotiating deals, with a successful track record of working out payment arrangements. Approach to client communication is respectful and persuasive, effectively addressing any concerns or issues that may arise. Possessing strong analytical skills, accurately tracks payments and efficiently resolves billing discrepancies. Prioritizes building positive customer relationships, striving for high client retention and satisfaction. Brings an accomplished professional attitude to every interaction, offering exceptional communication and customer service skills. Whether working independently or collaboratively, reliable and dedicated to delivering outstanding results.

Overview

28
28
years of professional experience

Work History

Customer Service Representative / Sales Rep

Effective Design Solutions
02.2014 - Current
  • Provided customer service and guidance to clients and possible clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Sales Manager

Global Cash Flow Network
01.2007 - 02.2014
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Sales Manager's Assistant

Nationwide Credit Financial Group,
05.2004 - 01.2007
  • I started out as a bill collector with about 100 debtors in my queue. I collected, or set up payment arrangements with the majority. I was the only one out of the new hires to constantly hit my goal every month. I quickly moved up in management.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Day to day one on one training.

Bill Collector

Van Ru Credit Corporation
10.2000 - 05.2004
  • Followed up on all unpaid invoices until full resolution was achieved.
  • Identified discrepancies in invoices and resolved billing issues with customers.
  • Monitored assigned portfolios for any changes that may affect collections activity.
  • Sent out reminder notices regarding upcoming payment due dates.
  • Contacted past due accounts to discuss payment arrangements and negotiate settlements.

Cook

Kenny Rogers Roasters
01.1997 - 09.2000
  • Executed cooking processes to ensure high-quality finger licking chicken.
  • Monitored stock levels of food items and ordered more when necessary.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Resolved customer complaints regarding food quality or services provided.

Education

Associate of Arts - Culinary

Le Cordon Bleu College of Culinary Arts Scottsdale
Scottsdale, AZ
11-1999

High School Diploma - General Studies

River Of Life Christian Academy
Phoenix, AZ
08-1998

Skills

  • Goal-oriented mindset
  • Stress tolerance
  • Debt management
  • Persistence
  • Skip tracing techniques
  • Call center experience
  • Client relations
  • Debt recovery strategies
  • Customer research
  • Negotiation
  • Patience and persistence
  • Following conversation scripts

Affiliations

  • Spending time with family
  • Church
  • Camping
  • Fishing
  • Gardening
  • Movies
  • Reading

References

References available upon request.

Timeline

Customer Service Representative / Sales Rep

Effective Design Solutions
02.2014 - Current

Sales Manager

Global Cash Flow Network
01.2007 - 02.2014

Sales Manager's Assistant

Nationwide Credit Financial Group,
05.2004 - 01.2007

Bill Collector

Van Ru Credit Corporation
10.2000 - 05.2004

Cook

Kenny Rogers Roasters
01.1997 - 09.2000

Associate of Arts - Culinary

Le Cordon Bleu College of Culinary Arts Scottsdale

High School Diploma - General Studies

River Of Life Christian Academy

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Shawn Warbington