Lindy Holmes
Carmichael,CA
Summary
Goal-oriented customer service representative with a proven track record in enhancing client relations and satisfaction. Expertise in complaint resolution and staff training, committed to fostering a knowledgeable team environment.
Overview
2026
2026
years of professional experience
Work History
Rep Services/Customer Service Representative
Quality First Home Improvement Inc
Citrus Heights, CA
02.2019 - Current
- Managed customer inquiries, resolving concerns efficiently to enhance satisfaction and loyalty.
- Developed comprehensive training materials, ensuring consistency in messaging and brand representation across teams.
- Trained new representatives on systems and procedures, fostering a knowledgeable team environment.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Assisted sales representatives with appointments.
Line Cook
Hop House
Roseville, CA
2013 - 2019
- Prepared and cooked menu items in accordance with recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring proper stock levels for ingredients.
- Collaborated with team members to deliver timely meal service during peak hours.
Bartender Shift Manager
Bait Farm Saloon
Silver Springs, NV
2006 - 2011
- Supervised bar operations and ensured compliance with health and safety regulations.
- Monitored cash handling procedures to ensure accuracy during transactions and prevent discrepancies.
- Managed inventory, tracked supplies, and placed orders to maintain optimal stock levels.
- Assisted in creating innovative drink menus that increased customer engagement and satisfaction.
- Helped to control bar fights.
Education
Associate of Arts - Business Management/Culinary Arts
Art Institute of California Sacramento
Natomas, CaHigh School Diploma -
Casa Robles High School
Orangevale, CASkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Records management
- Paperwork processing
- Sales support
- Client service
- Telephone reception
Timeline
Rep Services/Customer Service Representative
Quality First Home Improvement Inc
02.2019 - Current
Line Cook
Hop House
2013 - 2019
Bartender Shift Manager
Bait Farm Saloon
2006 - 2011
Associate of Arts - Business Management/Culinary Arts
Art Institute of California Sacramento
High School Diploma -
Casa Robles High School