Jooris Bulla

Leadership and Supervision

• Successfully managed and led shifts as Shift Supervisor, demonstrating strong leadership skills in overseeing teams of baristas.
• Provided guidance, support, and training to team members, fostering a positive and collaborative work environment.
• Acted as a point of contact in the absence of the Store Manager, showcasing the ability to make effective decisions and maintain operational efficiency while also displaying the ability to collaborate with other Store Managers as needed.

Customer Service Excellence

• Ensured exceptional customer service by training staff on Starbucks' customer service standards and maintaining a customer-centric focus.
• Resolved customer issues promptly and professionally, contributing to a positive customer experience.

Operational Efficiency

• Demonstrated a keen understanding of store operations, including inventory management, order processing, and cash handling.
• Implemented and enforced Starbucks operational policies and procedures to ensure a smooth workflow.

Training and Development

• Played a key role in training new hires, contributing to the development of a skilled and knowledgeable team.
• Conducted ongoing training sessions for existing staff to enhance their product knowledge and service skills.
• Assisted, and provided guidance to, fellow Shift Supervisors in their training and continued development.

Team Collaboration

• Fostered a collaborative and inclusive team culture by encouraging open communication and teamwork among staff members.
• Worked closely with the Store Manager to implement strategies for improving team performance and morale.
• Collaborated with the Store Manager on multiple occasions to rework key pieces of Store infrastructure, such as Station Layouts and Inventory Organization.

Adaptability and Flexibility

• Successfully adapted to various roles and responsibilities within the store, showcasing flexibility and a willingness to take on additional tasks.
• Responded positively to changing circumstances and ensured the smooth functioning of the store during busy periods or unexpected challenges.

Problem-Solving

• Developed effective problem-solving skills to address issues related to both customer service and store operations.
• Implemented solutions to improve efficiency and resolve challenges faced by the team.

Product Knowledge

• Acquired in-depth knowledge of Starbucks products, including seasonal offerings, and shared this knowledge with the team to enhance their product recommendations.

Safety and Compliance

• Maintained a commitment to safety and ensured compliance with health and safety regulations.
• Implemented and enforced Starbucks' safety protocols to create a secure and hazard-free environment for both staff and customers.
  

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Completed inventory counts and ordered merchandise.