Joost Allard

Work History

Learn Deep Consulting LLC.

2016.04 - Current

Co-founded this startup, using a lean startup approach.
Validated main educator challenge and developed MVP services prototyping and roll out to target audience
Conducted target market research to scope out industry competition and identify advantageous trends.
Increased company growth by developing and implementing innovative business strategies.
Formulated and executed strategic initiatives to improve product offerings.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Grew the customer base through targeted outreach and networking events.
Researched target market to discover customer needs and analyze competitor trends.

Project Foundry

2015.11 - 2020.02

Managed customer 70+ accounts and provided high-quality support for product inquiries
Managed an average of 50 customer service issues using company processes and policies and provided updates to customers.
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Established strong relationships with clients, leading to repeat business and positive feedback.
Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Streamlined support processes by creating user-friendly documentation and resources for customers.
Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
Utilized customer service software to manage interactions and track customer satisfaction.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Self-motivated, with a strong sense of personal responsibility.

Split Partners

2012.02 - 2014.04

Co-developed 'the Divorce Expo' from concept to implementation
Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Conducted target market research to scope out industry competition and identify advantageous trends.
Recruited 30+ vendors for the event
Recruited 25 speakers to
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Established foundational processes for business operations.
Launched successful PR campaigns that generated positive media coverage for the company.
Established and maintained strong relationships with customers, vendors and strategic partners.

Allinnova LLC

2006.01 - 2012.12

Significant Accomplishments managing this consulting company
Determined business plan, mission statement, and vision.
Launched new product lines successfully through comprehensive planning, strategy and research.
Established startup by researching market opportunities, creating business plan, and securing funding.
Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Advised CEO of Dutch emerging technology company in projected 18B smart machines and LLM market (2018 Gartner) on success strategies for developing disruptive cloud based business model that incorporates partnering.
Developed Partnering Readiness Level' (PRL) Assessment software product prototype. Sold and completed global pilot project with leading CRO in clinical trial management involving 50 VP and director level Alliance Professionals globally.
Attracted $10,000 seed funding in support of marketing Allinnova's prototype product from Ann Arbor SPARK technology incubator.
Collaborated with University Of Michigan Ross School of Business to develop educational version of PRL software concept for use at MBA level Alliance Management course by 100 students per cohort.