Joraina Dwyer
Coral Springs,FL
Summary
To secure a challenging and rewarding position in customer service, where my leadership skills, industry experience, and customer service expertise can be utilized to ensure exceptional dining experiences for customers and maximize profits for the establishment. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Happiness Engineer
Shipmonk Enterprises Inc.
03.2020 - 01.2023
- Built sustainable, long-term relationships with merchants, and act as the primary point of contact to facilitate timely issue resolutions
- Partner with warehouse management and developers to ensure requests are addressed appropriately
- Identified opportunities to improve merchant experience and propose upgrades and new products as appropriate.
Customer Service Rep.
Point Blank Enterprises
09.2014 - 11.2019
- Partnered with sales representatives and merchants to provide resolutions and exceptional service quality
- Compiled, sorted, and reviewed orders
- Assist in the maintenance of efficient operations by adhering to policies and procedures and reporting necessary modifications.
Receptionist
Point Blank Enterprises
09.2013 - 09.2014
- Greet and welcome clients and visitors and create a positive first impression of the company
- Maintain both physical and digital filing systems and create a more efficient filing process
- Maintain office organization by cleaning and organizing the office daily and checking office supply inventory weekly and re-ordering supplies as needed.
Education
BSN in Nursing -
Arizona College
BAS in Supervision & Management -
Broward College
AS in Nursing -
Broward College
Skills
- Customer Service
- Administrative Support
- Time Management
- Team Leader
- Problem Solver
- Customer Focused
- Organizational Skills
- Business Documentation
- Scheduling / Calendaring
- Relationship-Building
- Multitasking
- Prioritizes Tasks & Projects
- Written & Verbal Skills
- Travel Coordination
- Event Planning
- Detail Oriented
- Fast and Eager Learner
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Information
Title: Customer service specialist
Certification
Accounting Technology
Volunteer at Feeding South Florida
Assist with sorting and packaging food for those facing food insecurity.
Timeline
Happiness Engineer
Shipmonk Enterprises Inc.
03.2020 - 01.2023
Customer Service Rep.
Point Blank Enterprises
09.2014 - 11.2019
Receptionist
Point Blank Enterprises
09.2013 - 09.2014
BSN in Nursing -
Arizona College
BAS in Supervision & Management -
Broward College
AS in Nursing -
Broward College