Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CIERRA JONES

Encino,CA

Summary

Articulate leader driven to succeed. Experienced in strategic planning and known to be an expert in client relationship management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.

Overview

6
6
years of professional experience

Work History

Account Manager/ Dedicated Happiness Engineer

ShipMonk// BedaBox
10.2021 - 09.2023
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Implemented and facilitated operational facilities to develop customer service protocols and standards
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.

Administrative Assistant

Florida Atlantic University
08.2018 - 08.2021
  • Established administrative work procedures to track staff's daily tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Handled confidential and sensitive information with discretion and tact.

Mentor Orientation Associate

Florida Atlantic University
01.2018 - 01.2020
  • Organized new employee orientation schedules for new hires
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Led Orientation team in the delivery of leadership projects requiring close cooperation among members to share information and develop solutions to meet short/long term goals
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

Education

Bachelor of Arts - Business Management And Entrepreneurship

Florida Atlantic University
Boca Raton, FL
08.2021

Skills

  • Employee Interviews
  • Performance Evaluations
  • Account Management
  • Customer Service
  • Strategic Planning
  • Administrative Support
  • Business Correspondence
  • Event Coordination

Affiliations

Member, FAU Student Alumni Association (Aug 2017-Current) Member, Student Government Association (Aug 2015-Aug 2017) Member, C.A.T.S (Caring After Tomorrow's Students) (Aug 2016-Aug 2017) Chapter President of Alpha Kappa Alpha Sorority, Inc. (December 2020-August 2021)

Timeline

Account Manager/ Dedicated Happiness Engineer

ShipMonk// BedaBox
10.2021 - 09.2023

Administrative Assistant

Florida Atlantic University
08.2018 - 08.2021

Mentor Orientation Associate

Florida Atlantic University
01.2018 - 01.2020

Bachelor of Arts - Business Management And Entrepreneurship

Florida Atlantic University

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CIERRA JONES