Microsoft SharePoint
JORANDA CHAPMAN
West Bloomfield,MI
Summary
Dynamic and motivated IT Project Manager with 7+ years of experience and a proven record of generating and building stakeholder relationships. In-depth knowledge of managing projects from concept to completion. Developing process improvement strategies, and coaching individuals to succeed. Focused on cost reductions, streamlining processes, and maximizing resources. Organized and self-motivated with the aptitude and ambition to quickly grasp new technologies and concepts while thinking strategically.
Overview
13
13
years of professional experience
Work History
IT Project Manager
Great Lakes Water Authority
03.2023 - Current
- Deliver reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Lead technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implement risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Facilitate communication among team members to solve complex technical challenges efficiently and effectively.
- Streamline project delivery by implementing Agile methodologies and improving collaboration among team members.
- Manage cross-functional teams to ensure efficient allocation of resources and successful project completion.
Sr. IT Project Coordinator
Galaxe Solutions
10.2017 - 07.2022
- Set up meetings and worked closely with stakeholders and management team to understand business processes, define project requirements, scope and objectives
- Collaborated with departmental teams to assist project from implementation to business production
- Authored business reports of users and systems access, creating Excel sheets to send to management to determine need and usage of service/privileged accounts
- Successfully implemented process improvements, leading to enhanced asset management and costs savings
- Addressed project risks, dependencies and critical path
IT Project Coordinator/Systems Support Analyst
IBM
11.2015 - 09.2017
- Assessed malfunctions of computer hardware and software applications
- Performed systems assurance, installation planning, account management and problem determination
- Diagnosed, repaired, and upgraded document system modifications for data servers, POS systems, desktops, and laptops
- Created test files and performed system tests on failing software
- Reduced project completion times by effectively coordinating team members and resources.
Claims Support Team Leader
The Auto Club Group
09.2014 - 10.2015
- Set up new claims within 1 day preparing required letters and data integrity in SAP systems
- Support departmental projects, following up on pending details and coordinating work with other teams
- Analyzed problems and developed recommendations for action
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Built strong relationships with other departments to facilitate collaboration on complex or technical client concerns.
Sr. Purchase Title Coordinator
Quicken Loans
02.2012 - 08.2014
- Working with a team of 60 plus members to meet the monthly and annual goals of the company
- Examined titles to determine if restrictions, such as delinquent taxes will affect titles and limit property use
- Promoted to another position in company within one year
- Collaborated closely with escrow officers, lenders, and real estate agents to ensure smooth transactions for all parties involved.
- Developed a reputation for excellence within the company by consistently meeting and exceeding performance goals.
- Streamlined title coordination processes by implementing efficient communication and documentation strategies.
Education
Master of Science - CIS/Software Management
University of Detroit Mercy
Detroit, MI01.2016
Bachelor of Arts - Accounting
Siena Heights University
Adrian, MI01.2011
Software Development Bootcamp - Java Programming
Grand Circus Detroit
Detroit, MI09.2018
Skills
- Leadership and Teamwork
- Resource Planning
- Vendor Management
- Business Strategy
- Schedule Management
- Innovative Problem Solver
- Agile and Scrum
- Change Management
- Stakeholder Communications
- Coaching and Mentoring
- Project Scheduling
- IT Infrastructure Management
- Risk Management
- Root Cause Analysis
- Data Analytics
- Software development life cycle
- Budgeting and forecasting
Software
Microsoft Project
JIRA
Smartsheet
Microsoft Excel
Asana
Timeline
IT Project Manager
Great Lakes Water Authority
03.2023 - Current
Sr. IT Project Coordinator
Galaxe Solutions
10.2017 - 07.2022
IT Project Coordinator/Systems Support Analyst
IBM
11.2015 - 09.2017
Claims Support Team Leader
The Auto Club Group
09.2014 - 10.2015
Sr. Purchase Title Coordinator
Quicken Loans
02.2012 - 08.2014
Bachelor of Arts - Accounting
Siena Heights University
Master of Science - CIS/Software Management
University of Detroit Mercy
Software Development Bootcamp - Java Programming
Grand Circus Detroit
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