Jordaan Montes
Cary,N.C.
Summary
Dedicated and professional job seeker with a strong background in customer service and time management. Skilled in troubleshooting problems and developing effective solutions. Adept at both verbal and written communication, with a proven track record of cultivating positive relationships and surpassing goals. Prepared to tackle challenges using problem-solving abilities and task prioritization skills. Eager to contribute to the team's success with wealth of experience and knowledge from past roles. Known for being hardworking, ethical, and detail-oriented.
Overview
20
20
years of professional experience
Work History
Front Desk Associate
GoDog
06.2024 - 09.2025
- Provided courteous reception to incoming guests.
- Executed accurate billing while overseeing the check-in/check-out procedure for dogs.
- Handled communication tasks including answering phones, managing messages, and directing emails.
- Operated reservation system to accommodate requests from diverse platforms.
- Ensured cleanliness and organization of welcome desk and lobby.
Delivery Driver
Morfeys Cakes
01.2018 - 06.2024
- Ensured safe handling of packages to reduce injury risk.
- Ensured customer satisfaction by addressing inquiries during deliveries.
- Fostered strong customer relationships through regular interactions along delivery route.
Stage Manager of Touring Shows
Book-It Repertory Theatre
08.2019 - 01.2024
- Coordinated venue logistics for timely artist arrivals.
- Managed setup and teardown processes involving stage components such as sound systems, set designs, property pieces, and wardrobe in diverse environments.
- Communicated issues and required fixes to Arts Education Team.
Arts Education Tour Manager
Book-It Repertory Theatre
08.2019 - 01.2023
- Handled the planning and timetable for upwards of 250 tour events.
- Communicated schedule details to relevant team members.
- Oversaw the accurate processing of invoices alongside the bookkeeper.
- Executed clear and straightforward communication through face-to-face discussions, telephonic conversations, video conferencing tools such as Zoom/Teams, and email.
Grooming Salon Manager
Downtown Dog Lounge
05.2017 - 12.2018
- Responded to all client queries via phone and email.
- Developed staff schedules aligned with personal availability and operational requirements.
- Provided direction to grooming personnel for superior performance.
- Provided tailored grooming services based on client specifications.
- Maintained high levels of client contentment through diligent team coordination.
Professional Dog Groomer
Downtown Dog Lounge
04.2012 - 12.2018
- Provided efficient and courteous service to customers at all times, understanding their dogs are a part of their family and great care must be taken
- Executed breed-specific haircuts to provide customized grooming experiences for customers' pets and communicated affectively what would be done during groom
Pet Stylist
PetSmart
08.2006 - 04.2012
- Provided exceptional customer service to clients during check-in and checkout processes
- Learned breed-specific haircuts to provide customized grooming experiences for customers' pets
Cashier/Stocker/Small Animal Specialist
PetSmart
05.2005 - 08.2006
- Greeted each customer, analyzed their needs and recommended appropriate products or services
- Provided customers with gracious, quick and efficient service through modeling behaviors
- Balanced cash drawer at beginning and end of each shift
- Stocked store shelves and end-caps with merchandise
Education
Theatre
Trinity Western University
Langley, B.CSkills
- Calm Under Pressure
- Attention to Detail
- Customer Relations
- Excellent Communication
- Organizational Skills
- Effective Problem-solving
- Adaptability
- Sense of Urgency
LANGUAGE
Spanish - Advanced
Additional Information
References available upon request
Timeline
Front Desk Associate
GoDog
06.2024 - 09.2025
Stage Manager of Touring Shows
Book-It Repertory Theatre
08.2019 - 01.2024
Arts Education Tour Manager
Book-It Repertory Theatre
08.2019 - 01.2023
Delivery Driver
Morfeys Cakes
01.2018 - 06.2024
Grooming Salon Manager
Downtown Dog Lounge
05.2017 - 12.2018
Professional Dog Groomer
Downtown Dog Lounge
04.2012 - 12.2018
Pet Stylist
PetSmart
08.2006 - 04.2012
Cashier/Stocker/Small Animal Specialist
PetSmart
05.2005 - 08.2006
Theatre
Trinity Western University
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