JORDAE COLE
West Palm Beach,FL
Summary
Operations-focused legal professional with 8+ years experience in supporting legal teams, coordinating and client communication, office administration and leading teams. Proven ability to uphold and exceed company standards, while managing multiple priorities and, providing outstanding administrative support. Passionate about supporting firm growth, developing my skills and utilizing my knowledge to grow in the legal field.
Overview
11
11
years of professional experience
Work History
Corporate Compliance Lead|Legal & Corporate Admin.
Computershare Entity Solutions Inc.
05.2025 - Current
- Manage corporate filings and governance documentation for domestic and international entities while ensuring strict regulatory compliance.
- Monitor team productivity and streamline workflows, resolve complex issues and improve overall department productivity.
- Facilitate training, direct onboarding for new team members, organize scheduling and leave requests to maintain project continuity.
- Coordinate directly with clients, government agencies, and internal stakeholders to facilitate timely legal filings and corporate transactions.
- Prioritized multiple complex projects while meeting deadlines in a fast-paced legal environment.
- Acted as primary contact for clients to obtain essential financial information and supporting materials for documentation and filing.
Legal Secretary
Keller, Keller and Caracuzzo PA.
02.2022 - 04.2025
- Supported attorneys through all phases of legal case administration while maintaining strict confidentiality.
- Drafted legal correspondence and communicated with clients, medical providers, and support staff to improve workflow efficiency and maintain high standards of accuracy.
- Managed incoming and outgoing legal correspondence for case management, record keeping purposes and client communication.
- Managed case workflow, while performing various administrative duties to support office operations.
401k Retirement Account Manager
Slavic401k
06.2020 - 02.2022
- Managed a portfolio of client retirement accounts while ensuring exceptional client experience while cultivating lasting relationships through exceptional service and attention to detail.
- Streamlined communication between clients and internal departments, resolving client issues efficiently and enhancing overall client satisfaction.
- Participated in small to medium-sized projects supporting department initiatives, contributing to improved project outcomes.
- Coached and supported several team members on best practices, product knowledge and client service techniques to promote consistent performance and professional growth.
Front Desk Coordinator
Massage Heights
05.2019 - 04.2020
- Communicated with clients to create profiles, personalizing services to meet specific needs.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Performed administrative duties to streamline operations and support daily functions.
- Assisted in the creation of marketing materials, including brochures, newsletters, and email campaigns for product launches.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed deliveries and stock replenishment to ensure optimal inventory levels.
- Completed stock orders and tracked quantities for accurate inventory management.
Assistant Store Manager
Tide Dry Cleaners
12.2018 - 03.2020
- Led daily store operations, ensuring exceptional customer service, operational efficiency, and consistent adherence to company standards.
- Supervised, coached and developed a team of associates, providing on going feedback, performance support and training.
- Delivered personalized customer experiences be resolving concerns promptly and maintain client relationships through attentive, professional service.
- Managed employee scheduling, delegated responsibilities, and optimized staffing level to support business needs.
- Collaborated with senior leadership to execute business initiatives, improve procedures and drive overall store success.
Lead Sales Associate
Express Factory Outlet
07.2015 - 11.2018
- Assisted in day to day store operations, provided customer service and coaching sales associates.
- Directed merchandise restocking efforts to maintain sales floor.
- Managed employee schedules, HR related processes, and monitored team sales goals.
- Facilitated customer improvement efforts through training and prioritizing service goals efficiently.
- Led training initiatives for staff development.
- Developed strong communication and organizational skills through working on store targets.
Education
Paralegal Certificate -
University of Miami
Miami, FL10-2026
BA - Political Science, Minor in Business
Florida Atlantic University
Boca Raton, FL05-2025
Skills
- Legal Administrative Support
- Document and Case Management
- Document Drafting and Preparation
- Office Administration
- Client Relations
- Attorney Support
- Customer Care and Support
- Strong written and oral communication skills
- Effective organizational skills and ability to handle multiple assignments at a given time
- Proficiency using Microsoft Office, Microsoft Outlook, Adobe Acrobat, Electronic Document Management
Timeline
Corporate Compliance Lead|Legal & Corporate Admin.
Computershare Entity Solutions Inc.
05.2025 - Current
Legal Secretary
Keller, Keller and Caracuzzo PA.
02.2022 - 04.2025
401k Retirement Account Manager
Slavic401k
06.2020 - 02.2022
Front Desk Coordinator
Massage Heights
05.2019 - 04.2020
Assistant Store Manager
Tide Dry Cleaners
12.2018 - 03.2020
Lead Sales Associate
Express Factory Outlet
07.2015 - 11.2018
Paralegal Certificate -
University of Miami
BA - Political Science, Minor in Business
Florida Atlantic University