Jordan Wood
Chippewa Falls
Summary
Field Service Technician with hands-on experience performing on-site repairs, troubleshooting complex issues, and working independently across multiple customer locations. Skilled in reviewing technical documentation to assess job scope, plan repair strategies, and execute work efficiently and safely. Known for reliability, clear customer communication, strong attention to detail, and consistent adherence to safety and quality standards.
Overview
9
9
years of professional experience
Work History
Field Service Technician
UBreakiFix
05.2023 - 12.2025
- Traveled independently to customer locations to perform on-site device repairs
- Managed daily routes using a mobile app for navigation, job details, and scheduling
- Communicated with customers regarding arrival times, delays, and service updates
- Completed multiple appointments per day while meeting time windows and quality standards
IT Technician
Protech Auto
01.2017 - 01.2020
- Delivered IT support including hardware/software troubleshooting and network maintenance
- Implemented system upgrades and maintained device reliability across operations
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Computer Repair Technician
TC-Teks Computers
01.2013
- Performed diagnostics, repairs, and data recovery for PCs and consumer electronics
- Consulted with customers on technical solutions and upgrades
Education
High School Diploma -
Wisconsin Virtual Academy
McFarland, WI01.2015
Skills
- Comprehensive route analysis
- Troubleshooting and fixing equipment
- Technical troubleshooting
- Service appointment scheduling
Timeline
Field Service Technician
UBreakiFix
05.2023 - 12.2025
IT Technician
Protech Auto
01.2017 - 01.2020
Computer Repair Technician
TC-Teks Computers
01.2013
High School Diploma -
Wisconsin Virtual Academy