Jordan Adelson
Manalapan,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Wawa
Customer Service
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Lifeguard
Flatbush Park Day Camp
06.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
Summer Camp Counselor
Flatbush Park Day Camp
06.2016 - 08.2017
- Communicated with families to keep parents informed on the child's camp experience and address any concerns or issues.
- Led groups of children safely through a variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Supported children by actively listening and offering encouragement.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05.2023
High School Diploma -
Manalapan High School
Englishtown, NJ05.2019
Skills
- Employee Management
- Corrective Actions
- Customer Service and Assistance
- Speaking Clearly
- Safety Regulations
- Emotional Support
- Child Development
- Activities Leadership
- Safety Consultation
- Policy Management
- Behavioral Guidance
- Pool Policies Enforcement
Volunteering With Special Needs Children
- Work on one with special needs children to help improve their communication skills.
- Doing daily activities with them to keep them engaged in situations.
- Teaching them life skills to improve what they do on a daily basis.
- Developing patience and emotional support when times are needed.
Timeline
Wawa
Customer Service
08.2020 - Current
Lifeguard
Flatbush Park Day Camp
06.2018 - 08.2021
Summer Camp Counselor
Flatbush Park Day Camp
06.2016 - 08.2017
Bachelor of Arts - Psychology
Rowan University
High School Diploma -
Manalapan High School
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