Marilou Rivadeneira
Camden,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Wawa Customer Service Associate
Wawa
04.2010 - Current
- Provide excellent customer service, food service, and some management training.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
Bilingual Talent Advisor
Surge Staffing
01.2024 - 04.2024
- Streamlined interview processes by coordinating schedules between candidates and hiring managers while minimizing disruptions to daily operations.
- Managed a diverse portfolio of clients across various industries, tailoring recruitment strategies to each organization's specific needs.
- Served as a trusted advisor to clients, offering guidance on best practices in recruitment and talent management.
- Optimized recruiting processes by implementing applicant tracking systems and other productivity tools.
- Reduced time-to-fill rates for key positions by proactively sourcing and engaging with top talent.
- Facilitated new employee onboarding, ensuring a smooth transition into the company culture and work environment.
- Maintained up-to-date knowledge of industry trends, enabling strategic recommendations for clients'' talent acquisition initiatives.
- Collaborated with hiring managers to develop job descriptions that accurately reflected position requirements.
- Developed strong relationships with clients, understanding their unique needs and ensuring successful placements.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Bachelor's Degree - Medical Billing And Coding
University of Phoenix-Online Campus
Phoenix South Mountain Park, AZ05.2024
Skills
- Customer service (10 years)
- Problem Resolution
- Team Collaboration
- POS System Operation
- Employee Management
- Cash handling (10 years)
- HIPAA knowledgeable
- Safety Regulations
- Data Entry
- Computer Skills
- Medical terminology knowledgeable
Assessments
- Medical terminology, Proficient, 10/01/2023, Understanding and using medical terminology
- Protecting patient privacy, Proficient, 09/01/2023, Understanding privacy rules and regulations associated with patient records
- Early childhood development, Proficient, 09/01/2023, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Administrative assistant/receptionist, Proficient, 09/01/2023, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 09/01/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 09/01/2023, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/2023, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 09/01/2023, Tendency to be reliable, dependable, and act with integrity at work
- Work style: Reliability, Proficient, 11/01/2023, Tendency to be reliable, dependable, and act with integrity at work
Certification
Medical Billing and Coding Bachelors Degree
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Talent Advisor
Surge Staffing
01.2024 - 04.2024
Wawa Customer Service Associate
Wawa
04.2010 - Current
Bachelor's Degree - Medical Billing And Coding
University of Phoenix-Online Campus