Jordan Alexander
New Fairfield,CT
Summary
Highly-motivated employee with with desire to take on new challenges. Strong work ethic, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
New Fairfield Animal Hospital
New Fairfield, CT
10.2024 - Current
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Participated in team meetings to discuss strategies for improving customer experience.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained accurate records of patient appointments in computer system.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Ulster County Manager
Living Resources
Highland, NY
11.2023 - 10.2024
- Develop new programs and services for clients.
- Outreach to find new volunteer opportunities for clients.
- Provided ongoing feedback to direct support staff regarding job performance.
- Reviewed incident reports and took appropriate action when necessary.
- Participated in program planning activities including goal setting, objectives and evaluation criteria.
- Served as a liaison between clients, families and other stakeholders.
- Supervised day-to-day operations ensuring efficient use of resources.
- Identified potential funding sources for programs or activities.
- Coordinated transportation services for clients as needed.
- Monitored compliance with applicable regulations, policies and procedures.
- Oversaw training of staff in client care techniques and safety procedures.
- Maintained accurate records of all services provided to clients.
- Assisted in developing budgets and monitoring expenditures.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
Social Day Coordinator
EverCare Life
Poughkeepsie, NY
08.2022 - 11.2023
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Scheduled and coordinated events and activities.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Verified insurance eligibility for patients by calling appropriate parties.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Day Habilitation Specialist/Instructor
Anderson Center For Autism
Staatsburg, NY
06.2020 - 08.2022
- Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals.
- Collaborated with clients and families to implement service plans while delivering detailed explanations of clinical options.
- Work with a team to develop and implement an ISP that meets the requirements of OPWDD for each participant
- Attend to the educational, physical, social, and emotional needs of individuals, while assisting the team with the daily programming, data collection, supervision, and safety of residents in an assigned service delivery area
- Complete daily and monthly notes that assess each individual
- Create new activities, tasks, and support systems throughout the team room
- Ensure objectives, goals and standards of ACA are met
- Promote community, learning and center activities
Day Habilitation Site Supervisor
Anderson Center For Autism
Staatsburg, NY
11.2021 - 04.2022
- Provided continuous evaluation of program operations as compared with established mission and set parameters.
- Collaborated with multi-disciplinary staff to improve overall individual care and response times.
- Led and motivated 18 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts between staff to maintain optimal workflows.
- Directed daily operations at facility caring for more than 35 individuals.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Made phone calls and sent emails to establish leads.
- Ensured that an adequate number of staff were scheduled daily
- Maintained daily staff schedules
- Ensured staff were up to date on trainings at all times
- Delegated work to staff, setting priorities and goals.
Direct Support Professional
CP- Unlimited
Brewster, NY
07.2018 - 05.2020
- Assist with daily living activities/skills
- Monitor and document behavior
- Complete daily and monthly notes that assess each individual
- Medication Administration
- Create new and facilitate programming for individuals with IDD and other physical disabilities
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Education
High School Diploma -
Henry Abbott Technical High School
Danbury, CT06.2017
Skills
- Critical Thinking
- Service Documentation/Care Planning
- First Aid/CPR Certification
- Time Management Regarding phone calls/emails
- Decision Making
- Leadership/Training Development
- Application Review and Enrollment
- Prepared to work in crisis situations
- Ability to grasp new concepts quickly and efficiently
- Data Entry
- Clear Communication
- Policy and Program Development
- Employee Work Scheduling
- In-Service Programs
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Employee Supervision
- Safe Food Handling
- Money Handling
- Order Processing
- Customer Service
Timeline
Customer Support Specialist
New Fairfield Animal Hospital
10.2024 - Current
Ulster County Manager
Living Resources
11.2023 - 10.2024
Social Day Coordinator
EverCare Life
08.2022 - 11.2023
Day Habilitation Site Supervisor
Anderson Center For Autism
11.2021 - 04.2022
Day Habilitation Specialist/Instructor
Anderson Center For Autism
06.2020 - 08.2022
Direct Support Professional
CP- Unlimited
07.2018 - 05.2020
High School Diploma -
Henry Abbott Technical High School