Jordan ALEXANDER
ESCONDIDO,CA
Summary
Results-driven professional with over 10 years of retail experience. Skilled in performance management and customer service excellence, consistently achieving sales targets while fostering a supportive environment for team development.
Overview
15
15
years of professional experience
Work History
Retail Supervisor
Best Buy
Oceanside, California
08.2015 - 08.2026
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored new staff on customer service standards.
- Monitored employee performance and provided constructive feedback.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Managed inventory levels and coordinated restocking efforts.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
Assistant Manager
Vans
Vacaville, California
09.2011 - 05.2015
- Trained team members on product knowledge and customer service techniques.
- Coordinated staff schedules to meet peak demand periods effectively.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed inventory levels and organized stockroom for efficient workflow.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
Education
General Education Development
Napa, CASkills
- Performance management
- Customer relations
- Team development
- Effective communication
References
References available upon request.
Timeline
Retail Supervisor
Best Buy
08.2015 - 08.2026
Assistant Manager
Vans
09.2011 - 05.2015
General Education Development