Summary
Overview
Work History
Education
Skills
TS/SCI clearance for NSA
Timeline
Generic

Jordan Ambrose

Sykesville,MD

Summary

I currently hold a TS/SCI clearance through NSA. I am currently an IT Technician with proven expertise at Omnyon in hardware repair, preventive maintenance, work environment setup, Adept at enhancing user experience through effective troubleshooting and technical support. Recognized for strong attention to detail and ability to thrive in fast-paced environments, consistently delivering results while fostering teamwork and collaboration.

Experienced with diagnosing and resolving technical problems to optimize system performance for customers.

Overview

1
1
year of professional experience

Work History

IT Technician

Omnyon
02.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Set up workspace (office rooms) for customers
  • Proved successful working within tight deadlines and a fast-paced environment.

ACS

Amentum
10.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Liberty Highschool
Sykesville, MD
05-2021

Skills

  • Hardware repair
  • Preventive maintenance
  • Team collaboration
  • Attention to detail
  • Quick learning
  • Workspace setup
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Help desk operations
  • Application installations
  • Software updating

TS/SCI clearance for NSA

In order to keep my current position at Omnyon, I was required to pass a government polygraph test to obtain my current TS/SCI Clearance

Timeline

IT Technician

Omnyon
02.2024 - Current

ACS

Amentum
10.2023 - 02.2024

High School Diploma -

Liberty Highschool

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