Edagr Diaz
Las Vegas
Summary
Dynamic IT Technician with proven expertise at Bobsweep USA in network troubleshooting and hardware repair. Recognized for exceptional customer support and effective communication, consistently resolving issues and enhancing user satisfaction. Adept at utilizing Zendesk for efficient ticket management, ensuring seamless technical support and system configuration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Bobsweep USA
Las Vegas
10.2023 - Current
- Engage with end users to troubleshoot network and hardware issues.
- Resolve hardware issues, including parts, as necessary.
- Utilize phone calls and Zendesk Ticketing system to communicate effectively with customers
Online Grocery Pickup
Walmart
Las Vegas
03.2022 - 10.2023
- Showcase exceptional teamwork abilities to successfully deliver products.
- Provide exceptional customer service skills to communicate with customers and delivery drivers.
- Employ effective problem-solving skills to swiftly resolve issues with online orders.
Head Cashier
Lowes Home Improvment
Las Vegas
08.2019 - 02.2022
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Monitored and supported cashiers to ensure that customers' needs were met, and they had a quick and easy checkout.
Education
Cybersecurity Bootcamp - Cybersecurity
University of Las Vegas
Las Vegas, NV06-2023
High School Diploma -
Desert Pines High School
Las Vegas, NV06-2016
Skills
- Network troubleshooting
- Hardware repair
- Zendesk ticketing
- Customer support
- System configuration
- Technical documentation
- Effective communication
- Network security
- Technical support
- Desktop technical support
Affiliations
- In my free time, I enjoy increasing my knowledge of Cybersecurity by visiting TryHackMe.com
- I enjoy playing tennis and staying active.
- I love movies and video games during my leisure time.
Certification
- Actively Working towards the CompTIA Security+ Certificate.
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
IT Technician
Bobsweep USA
10.2023 - Current
Online Grocery Pickup
Walmart
03.2022 - 10.2023
Head Cashier
Lowes Home Improvment
08.2019 - 02.2022
Cybersecurity Bootcamp - Cybersecurity
University of Las Vegas
High School Diploma -
Desert Pines High School
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