Jordan Anderson
Clarksburg,WV
Summary
Dynamic and dedicated professional with a strong background in community service and customer relations, as well as experience in food/drink service. Proven ability to enhance participant engagement through effective event planning and social media management. Recognized for leadership qualities and problem-solving skills, fostering positive environments and building lasting relationships. Built strong relationships with Co-workers and costumers/clients alike, and is experienced in helping coworkers through issues. Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through teamwork and dedication.
Overview
5
5
years of professional experience
Work History
Volunteer
Centerbranch Church
Bridgeport, WV
01.2021 - Current
- Assisted in organizing community events, enhancing participant engagement and satisfaction.
- Collaborated with team members to execute outreach initiatives, promoting volunteer opportunities effectively.
- Developed promotional materials to promote events online
- Engaged with diverse groups of volunteers, fostering inclusive environments and encouraging participation.
- Contributed to social media campaigns, raising visibility for organizational goals and activities.
- Attended training sessions to acquire knowledge on best practices in volunteer management and engagement strategies.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Organized and lead bible studies with other youth students
- Worked in the church welcome center to help sign people in
- Worked on the Church production team for several years
- Showed up early to help set up and stayed late to clean up
- Occasional Public speaking experiences through leading offering messages and prayer points
Barista
Stonewall Coffee
Clarksburg, WV And Bridgeport, WV
06.2024 - 03.2025
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Monitored product quality and consistency, adjusting brewing methods as necessary.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed and maintained positive customer relationships through effective communication and service.
- Promoted additional items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned almost every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Liberty High School
Clarksburg, WVDrafting Certificate -
United Technical Center
Clarksburg, WVSkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Community service
- Time management
- Adaptability and dependability
- Computer skills
- Flexible schedule
- Relationship building
- Customer service
- Public speaking
- Event setup
- Professional appearance
- Event planning
- Answering phones
- Social media management
- Community outreach
- Telephone etiquette
- MS office
- Deadline adherence
- Conflict resolution
- Data entry
- Disability awareness
- Client relations strength
- Recordkeeping and confidentiality
- Friendly and outgoing
- Multitasking and organization
- Reliability and punctuality
- Empathy and patience
- Telephone and email etiquette
- Verbal and written communication
- Public relations
- Adaptability and flexibility
- Task prioritization
- Effective communication
- Emotional awareness
- Self motivation
- Active listening
Timeline
Barista
Stonewall Coffee
06.2024 - 03.2025
Volunteer
Centerbranch Church
01.2021 - Current
High School Diploma -
Liberty High School
Drafting Certificate -
United Technical Center