Consistently adhered to healthcare policies and procedures, ensuring compliance and patient safety while upholding the highest standards of ethical conduct. Accurately documented patient behaviors and vital signs, contributing to comprehensive patient records. Cultivated a compassionate and supportive environment for patients by providing emotional support and reassurance during challenging times, fostering a sense of hope and well-being.
Work History
Med- Surg Patient Care Technician
6 Months
St. Mary’s Hospital | 04.2026 - Current
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Enhanced patient comfort by providing compassionate bedside care and support.
Senior Service Associate
10 Months
Wayfair | 07.2025 - 05.2026
Managed high-volume customer interactions efficiently and accurately, demonstrating the ability to thrive in fast-paced environments while maintaining service quality.
Coordinated escalated support tickets, ensuring prompt and effective resolutions and maintaining clear communication with all stakeholders.
Facilitated cross-functional collaboration to resolve complex technical issues, demonstrating the ability to work effectively with diverse teams.
TRAINER
1 Year 3 Months
The Shake Shack | 04.2024 - 07.2025
Collaborated with management to establish organizational training priorities.
Built job-specific and life-long skills in employees through specialized training programs.
Developed leadership potential at all levels through targeted programs and initiatives.
CNA
5 Months
Thomson Health and Rehabilitation | 02.2022 - 07.2022
Assisted patients with a wide range of daily living activities, fostering independence and dignity.
Collaborated with nurses and healthcare professionals to ensure seamless patient care and effective communication.
Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Documented patient care activities accurately and comprehensively, contributing to complete medical records and continuity of care.
Education
- Interdisciplinary Studies
Georgia State University | 10.2026
High School Diploma
Washington Wilkes Comprehensive High School | 05.2021
PCT II (Patient Care Technician), HUC (Health Unit Clerk)- Med/Surg and CCU units at Memorial Hospital of Union CountyPCT II (Patient Care Technician), HUC (Health Unit Clerk)- Med/Surg and CCU units at Memorial Hospital of Union County