Jordan Angell

●Transports inpatients and outpatients within the facility
from initial start location to the destination location.
●Delivers equipment/materials and specimens to
requesting department.
●Serves as a Hospital ambassador and provides
information and direction to patients and visitors.
●Ensures that transportation equipment is kept clean and
in good working order.
●As a component of job responsibilities, employees may
have access to covered information, cardholder data, or
other confidential customer information that must be
protected at all times.

●Used Epic to access patient history, and to see what equipment is needed for a specific request.

• Monitor all youth who are ordered to receive home detention or electronic monitoring services and request warrants for youth who violate.
• Clean and inspect EHM equipment to maintain proper functioning.
• Act as liaisons between Probation Officers and the youth and families.
• Provide technical support to both Home Detention Officers and other court officers to ensure successful installation of all EHM equipment.

• Family Links Youth & Family Services provides residential short term emergency shelter for males and females age 13-17.
• Staff at Family links monitors and implements a daily schedule with the youth in placement including therapeutic groups, recreational activities, life skill teaching, and daily events such as chores and homework.
• Most often our clients have histories of childhood trauma and neglect which contribute to their behavior issues.

• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.

• I was an intern at the juvenile courthouse located in Downtown Pittsburgh.
• I was with the family law office in the intake and investigations unit.
• I met different judges, probation officers, tip staff, etc
• I did things such as type dictations, sit in on court hearings to observe, visit different juvenile detention facilities (such as Shuman Detention Center, Summit Academy, New Outlook, etc.), meet with juvenile's and their families to discuss their charges, send out hearing notices, etc.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Sorted and organized files, spreadsheets, and reports.
• Collected, arranged, and input information into database system.