Jordan Arend
Lenexa,KS
Summary
Detail-oriented and highly organized professional skilled in personnel management, troubleshooting, software analysis, and successful project execution. Proven track record of consistently meeting deadlines and fostering a collaborative, culturally-aware, and adaptable work environment.
Overview
8
8
years of professional experience
Work History
System Support & Instruction Specialist
Price Brothers Management
Overland Park, KS
09.2020 - Current
- Independently resolved over 1,000 support requests within the past four months through troubleshooting and user issue resolution.
- Managed configuration, implementation, and troubleshooting of new software and properties for 50+ teams.
- Instructed users in the effective utilization of newly implemented and emerging systems to boost business productivity.
- Researched and tracked software products and service documentation to assist future problem resolution.
- Maintained positive, authentic relationships with over 300 users through excellent communication and timely, detailed resolutions.
Community Manager
Apartment Management Consultants LLC
Fort Collins, CO
03.2018 - 08.2020
- Promoted from Assistant Manager to Community Manager at 107 unit property after only three months in position. In two month time frame, single-handedly leased 53 apartments and organized all 53 move-ins within two week turnaround.
- Promoted to Community Manager at 182 unit community that was trending 87% occupied. In two weeks, while training two new team members, achieved an occupancy of 93% and, within one month, within 60 days.
Yardi Specialist
Block Multifamily Group
Kansas City, MO
06.2016 - 03.2018
- Worked remotely with on-site teams to establish problem specifications and system designs.
- Extensively trained new and existing employees in Yardi Voyager and RentCafe platforms.
- Provided support for applications and project efforts when needed, as well as identifying and correcting performance issues.
Education
Bachelor of Arts - Anthropology
University of Kansas
Lawrence, KS05.2015
Skills
- Research & Data Collection
- Analysis & Reporting
- Training Material Development
- Investigative Troubleshooting
- Customer Relationship Management & Support
- Self-Motivated with Strong Work Ethic
Timeline
System Support & Instruction Specialist
Price Brothers Management
09.2020 - Current
Community Manager
Apartment Management Consultants LLC
03.2018 - 08.2020
Yardi Specialist
Block Multifamily Group
06.2016 - 03.2018
Bachelor of Arts - Anthropology
University of Kansas
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