Angel Harper
Riverview,FL
Summary
Experienced and dedicated professional with over a decade of leadership and customer service experience. Collaborative team player actively seeking a role that utilizes strong critical thinking and problem-solving skills, while consistently delivering exceptional customer service.
Overview
27
27
years of professional experience
Work History
PROFESSIONAL SCHOOL BUS OPERATOR
School District Of Hillsborough County
01.2005 - Current
- Operated vehicles in a safe manner at all times while adhering to traffic laws and regulations
- Identified student needs and collaborated with both supervision and staff members to assess and solve challenges
- Promoted critical thinking to help students develop problem-solving skills.
MENTAL HEALTH TECHNICIAN
Grace Point
01.1999 - Current
- Kept eye on patients prescribed psychotropic medications to assess medications' effectiveness and side effects
- Monitored patients' physical and emotional wellbeing and reported unusual behavior or physical ailments to medical staff
- Collaborated closely with treatment team to appropriately coordinate client care services.
CUSTOMER SERVICE REPRESENTATIVE
Fingerhut
12.1997 - Current
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained a high level of professionalism when dealing with difficult customers.
Education
GENERAL -
King High School
FL06.1995
Skills
- Customer Inquiries
- Microsoft Excel
- Microsoft PowerPoint
- Issue Identification
Timeline
PROFESSIONAL SCHOOL BUS OPERATOR
School District Of Hillsborough County
01.2005 - Current
MENTAL HEALTH TECHNICIAN
Grace Point
01.1999 - Current
CUSTOMER SERVICE REPRESENTATIVE
Fingerhut
12.1997 - Current
GENERAL -
King High School
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