Jordan Armstrong
Freeman Recovery Center
Dover,TN
10
years of professional experience
Detail-oriented professional with a strong background in recovery housing and customer service. Experienced in conflict resolution and mentoring, with a focus on maintaining safety standards and promoting teamwork to enhance resident satisfaction. Committed to fostering safe living environments and enhancing communication among residents and staff.
Work History
Recovery Housing Supervisor
1 Year 7 Months- Supervised daily operations and ensured compliance with housing regulations.
- Monitored resident activities and provided crisis intervention.
- Facilitated communication between residents, staff, and external agencies to promote collaboration.
- Conducted regular inspections of facilities to maintain safety standards and quality assurance.
- Maintained accurate records of tenant interactions, enabling efficient follow-up on outstanding matters.
- Mentored new team members, providing guidance on best practices in housing management.
- Facilitated conflict resolution between residents, fostering a harmonious living environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
1 Year 7 Months- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding rental services and product availability.
- Processed reservations and transactions using company-specific software systems efficiently.
- Provided training to new staff on operational procedures and customer service best practices.
- Managed inventory levels, ensuring availability of moving supplies for customers.
- Conducted follow-up calls to ensure resolution of issues and gather customer feedback for improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Residential House Cleaner
4 Years 5 Months- Led team in efficient cleaning operations, ensuring high standards of cleanliness and customer satisfaction.
- Trained new staff on cleaning techniques and safety protocols to maintain operational excellence.
- Implemented inventory management practices for cleaning supplies, reducing waste and improving efficiency.
- Conducted regular quality inspections to uphold service standards and address client feedback promptly.
- Enhanced customer relationships through effective communication, resulting in increased repeat business.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.
Education
GED
Skills
Empathetic approach
Decision-making
Attention to detail
Team collaboration
Calm under pressure
Adaptability
Time management
Multitasking Abilities
Excellent communication
Active listening
Critical thinking
Friendly
positive attitude
Dependability
Interpersonal communication
Timeline
Recovery Housing Supervisor
Freeman Recovery Center
01.2025 - CurrentRead More
Customer Service Representative
Uhaul Moving And Storage
06.2023 - 01.2025Read More
Residential House Cleaner
Rachel's Cleaning Service
05.2016 - 10.2020Read More
Stewart County Adult Educational Service
GED
Read More