Jordan Arnold
Kansas City
Summary
Detail-oriented professional with strong cybersecurity awareness and HIPAA compliance skills. Experienced in implementing secure data handling protocols and enhancing system integrity in customer service environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target Co
05.2024 - Current
- Implemented protocols for secure handling of customer data and transactions, enhancing system reliability and trust.
- Executed compliance measures to maintain the security of personal and payment information.
- Analyzed and reported system or transaction irregularities to safeguard accuracy and enhance security measures.
- Refined skills in detail orientation and responsibility, focusing on the careful management of confidential data.
Customer Service Representative
Community Health Clinic
01.2023 - 04.2024
- Streamlined patient record maintenance and scheduling processes while safeguarding sensitive information.
- Monitored and enforced compliance measures for the secure handling of sensitive health information in accordance with established privacy practices.
- Executed data entry and protection protocols for patient information using electronic systems to ensure compliance and security.
- Analyzed data security protocols to enhance compliance and safeguard healthcare data integrity.
Education
Cybersecurity
Souther New Hampshire University
Manchester, NH03-2028
Skills
- Skills
- Networking Fundamentals (LAN, WAN, IP Addressing, DNS)
- Cybersecurity Awareness and Data Protection
- HIPAA Awareness and Patient Privacy Practices
- Technical Troubleshooting (Hardware and Software)
- Communication, Problem-Solving, and Attention to Detail
Certification
Certifications
- CompTIA A+ (In Progress)
- CompTIA Network+ (Planned – 2026)
- CompTIA Security+ (Planned – 2027)
Timeline
Customer Service Representative
Target Co
05.2024 - Current
Customer Service Representative
Community Health Clinic
01.2023 - 04.2024
Cybersecurity
Souther New Hampshire University